Andrea Arencibia Email & Phone Number

Altamonte Springs, Florida, United States

• Manage, track, and audit reports for probate account types, ensuring accuracy and compliance
• Handle escalated inbound and outbound probate calls with professionalism and empathy, providing exceptional customer support
• Negotiate loss mitigation options, including settlements, to minimize financial losses and optimize recovery
• Supported and enhanced new hire training and onboarding by expanding the documentation, updating processes, and consolidating less relevant material, resulting in significant improvements in new hire performance

Altamonte Springs, Florida, United States

• Managed over 100 inbound calls daily in both English and Spanish, addressing credit card inquiries and providing accurate, comprehensive information
• Played a key role in training new hires by offering hands-on support through floor walking and in-class instruction, contributing to a more efficient onboarding process
• Consistently exceeded performance metrics, including call handling time, customer satisfaction scores, and issue resolution rates

Apopka, Florida, United States

• Led detailed training programs for new hires, ensuring efficient onboarding and comprehension of warehouse workflows
• Conducted regular performance evaluations and provided constructive feedback to team members, promoting continuous improvement
• Collaborated with the manager to analyze and enhance the assembly line process, resulting in a 30% increase in daily frame shipments