• Manage field operations and client relationships to deliver Medicare Advantage risk adjustment solutions for health plan clients under CMS’s Hieratical Condition Category (HCC) model• Support program implementations focused on improving risk score, revenue yield, quality of care and provider engagement• Provide solutions to increase documentation accuracy, and revenue and Stars/ HEDIS gap closure • Drives outcomes and analytics and continuous operational process improvement

•Develop and execute strategic acquisition and retention marketing plans •Responsible for understanding specific needs and demographics of the Medicaid population •Managed the implementation of key marketing programs, working closely with corporate marketing, including coordinating approvals with subject matter experts and tracking key metrics•Lead for member communications and retention programs to drive consumer satisfaction•Implement innovative marketing programs to meet specific population needs •Execute digital initiatives, SEM/SEO campaigns, website initiatives and updates, email campaigns and online activities•Manage materials submissions and program proposals to ensure compliance •Support efforts to build relationships with community based organizations, and healthcare providers to increase brand awareness and to partner on health and wellness initiatives•Coordinate community and provider events, and health fairs •Drive media and PR initiatives •Manage member, healthcare provider, and key stakeholder newsletters•Launch new initiatives and test pilot programs

Communications/Marketing company that supports biotech and pharmaceutical clients in building programs to allow patients to share their experiences as brand advocates. •Responsible for building & maintaining client relationship, providing account oversight, developing strategic plans, and growing accounts •Executed on marketing initiatives, and supported product launches often working in collaboration with other agencies on behalf of the client•Developed program infrastructure, materials, and network databases•Responsible for understanding client policies and procedures, and stringent legal and regulatory environment implications•Handled patient-advocate recruitment including interviewing, training, and testimonial development •Managed patient deployments and logistics •Supported team members on day to day operations •Provided network reports and metrics

Worked with employer groups to generate new sales of wellness programs and managed accounts•Accountable for sales cycle from lead generation to sales fulfillment•Offered best practice advice to prospects on wellness programs, and identified needs•Developed and cultivated relationships with prospects, and referring third parties•Conducted initial and subsequent yearly contract negotiations•Provided project management services, and trainings at the request of clients•Managed product installation working closely with client services, marketing, and operations•Attend conferences & workshops

•Supported counselors that provided participant focused behavior change counseling services via the telephone•Monitored for call quality based on the call mapping tool, and productivity •Provided ongoing support to team members and took escalated calls•Conducted coaching sessions with team members focusing on increasing proficiency of motivational interviewing, and cognitive behavioral therapy •Monitored call center call flow •Worked on cross departmental projects to test out new systems, and established new protocols