Andrea Baldwin Email & Phone Number

Partner closely with Leadership, Sales and top-level Broker partners to:Deliver upon a strategic relationship plan that includes quarterly/annual goalsProvide expert renewal analysis and retention strategyDeliver outstanding service and selling of new lines of businessDeliver profitable revenue growth of an assigned block of in-force group business by.

• Develop, implement, and maintain an actionable business plan to achieve retention and growth goals including strategy when accounts are marketed.
• Proactively analyze lapse by broker to identify patterns and trends. Formulate and execute a strategy to overcome any challenges to exceed current results.
• Provide regular updates to Leadership on retention results, business plan and strategy updates by broker to impact financial results.
• Partner with Underwriting, Leader, and Sales… Show more
• Partner with Underwriting, Leader, and Sales Team on case issues along with actionable solutions.
• Understand, interpret, and accurately deliver claims experience, reporting, and data to customers. Utilize data analytics to recommend needs based solutions.

Southfield, MI

• Execution of preferred education models to support the successful enrollment and education of eligible members, for both voluntary and employer paid benefits, utilizing all enrollment strategies including group.
• Responsible for member education and enrollment for all size employer groups located throughout the entire state of Michigan as well as northern Ohio.
• Assist with National Account education and enrollment of… Show more
• Assist with National Account education and enrollment of groups with more than 1,000 eligible members located throughout the entire United States of America.
• Provides member education for all Principal Financial Group ancillary group benefits including dental, vision, life insurance, short and long term disability, and critical illness insurance.
• Provides broker education on how to execute successful member education and enrollment and provides guidance on enrollment strategies utilizing Principal Financial Group’s education platforms.

Center Line, MI

• Recruited, evaluated, and interviewed prospective employees in accordance with the company policy on hiring.
• Administered new hire orientation while completing appropriate forms and employee records.
• Processed and monitored hourly employee time clock information and payroll records.
• Monitored and managed employee files including, but not limited to, dates of insurance eligibility, vacation/sick/holiday eligibility, performance reviews, COBRA, worker’s compensation, and family… Show more
• Monitored and managed employee files including, but not limited to, dates of insurance eligibility, vacation/sick/holiday eligibility, performance reviews, COBRA, worker’s compensation, and family medical leaves.
• Administered employee insurance benefit plans and answered benefit questions.

Southfield, MI

• Responded promptly and accurately to broker notification of sold business including coordination of benefit summaries, analysis of implementation materials, and coordination of new enrollment process.
• Processed and submitted sold case files to corporate home office for final installation and enrollment and followed case through first billing cycle to ensure client satisfaction.
• Acted as a liaison between brokers and underwriters to determine risk and priced group medical… Show more
• Acted as a liaison between brokers and underwriters to determine risk and priced group medical cases.
• Made recommendations for alternate plan designs to improve pricing while offering additional insurance options through cross selling.
• Provided exemplary customer service to all brokers and groups while responding to all verbal and written requests professionally and accurately within a 24 hour time frame.Created medical and non-medical proposals for.

Sterling Heights, MI

• Managed the day-to-day operations of the Human Resource Department including but not limited to: unemployment claims, harassment claims, work related injuries and disciplinary actions for all employees up to and.
• Managed the recruiting and hiring of all industrial, administrative, and executive staff.
• Payroll administrator for administrative staff
• Revised and maintained employee handbook for both salary and hourly staff members
• Primary administrator and… Show more
• Primary administrator and single source of contact for all benefits including medical, dental, vision, disability, life insurance and 401K program for a staff of 300. Show less

Farmington Hills, MI

• Administered the training of temporary employees to upgrade their skill sets
• Troubleshoot to resolve the problems and complaints of both customers and employees
• Recruited, interviewed, skill assessed, and completed all paperwork for new applicants
• Data entered and filed corresponding paperwork in compliance with ISO standards
• Conducted outside service calls and visits to prospective clients to expand the business
• Filtered incoming calls to provide desired information… Show more