• Strategy Development & Growth: Crafted and executed strategies to enhance sales and operational performance, achieving a 12% increase in sales targets for Italy in fiscal year 2023.• Customer Relations, Product Promotion & Sales Support: Cultivated and maintained strong customer relationships across the South EMEA region, influencing sales and service outcomes. Successfully managed pre-sales inquiries and post-sales support, ensuring customer satisfaction in the fields of: VoIP UC&C, Cloud SaaS and CCaaS, IT, Biometrics, Networking, Smart Cities and Control Rooms.• Sales Forecasting, Budgeting & Reporting: Improved sales forecasting and budgeting processes, leading to a 10% increase in operating profit in FY23.• Managed High-Value Contract Negotiation: Support in the negotiation and finalization of high-value contracts, including MoD for voice/data networks (€1M/year), Telecom Italia Frame Contract (€3M/year), and Vodafone Maintenance Contract SGM/CONSIP (€800K/year).• Lead Cross Functional Teams, Project Coordination & Marketing: In the lead of special projects and marketing research, tailored campaigns, and Inside Sales activities have contributed, in the last Fiscal Year, to a 15% increase in lead generation, with the . Supported channel partners and managed new technology introductions for the EMEA market.• Certification Achievements: Attained ISO/IEC 27001:2013, 27017:2017, 27018:2018 certifications, AGID certification for the CLOUD Services and qualification of NEC Italia as Telephone Operator; Introduction and successful POCs for Smart Cities project with Japanese/EU HQ like Face Recognition and Access Control and Public Safety with MoD, Smart Agriculture and Fiber Sensing Traffic Control.

• Responsible for the team of Product Manager and Presales Italia, for participation in tenders and development of SI projects through the use of internal and third-party products• Implementation of profitability calculations and HQ discount authorization requests

• Working as a sales support, I was responsible for creating economic and technical offerings related to traditional PBXs• Launch & presentation for Philips' corporate communications projects and portfolio.

• Field engineer responsible for programming and installation of PBXs, Contact Centers and applications like DECT solutions.