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Proactively managing the relationship to last mile suppliers Securing and controlling last-mile capacity through data driven management of last-mile suppliers Improving driver experience and engagement Kpi's analysis of currently +10 DSP company providers overseeing Italy center-south region. Managing performance and quality figures and statistics Responding to quality/performance challenges with appropriate action plans Selection and growth of suppliers in your region for both new and existing business Negotiating and reviewing rates of our partners Supporting Delivery Operations when required

Responsible for leading a team of Shift Managers, Operations Supervisors, Operations Assistants and Delivery Service Providers. Proactively managing external agency relationships, alongside overall site performance.Working in a highly collaborative environment overseeing operations and delivery.You will be responsible for leading a team of Shift Managers, Operations Supervisors, Operations Assistants and Delivery Service Providers. Therefore, a major element of your day-to-day responsibilities will be proactively managing external agency relationships, alongside overall site performance.Working in a highly collaborative environment overseeing operations and delivery supporting the implementation of new systems and processes. Analyse workflows design meaningful, impactful solutions, while mapping business requirements using software and hardware tools to ensure optimum operational performance.Communicate daily metrics, while reporting any exceptions to other Operations departments.

Overseeing the delivery of Amazon orders.Support operations leadership team in daily management, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers, including agency management representatives and their drivers.Working to KPIs such as Delivery On Time, First Time Delivery Success and Enhancing Customer Service.Managed relationships with driver suppliers and inspiring the workforce to achieve and exceedProject management with attention to detail, the ability to influence others.Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements.

In charge of operations such as inventory and visual merchandising, effectively building and inspiring a high-performing team of individuals who deliver positive experiences for customers and colleagues.I developed strong people skills and a knack for problem solving, composure and customer focus. Working in such fast-paced environment helped me develop ability to lead and direct multiple projects and people simultaneously. I managed mid-terms physical inventory in order to calculate gain and losses and create the target and forecasts for the following year. Accurate analysis of performances and KPIs.

Duties included performing tasks such as general cash control, visual standards, visual merchandising and technical support. I have achieved strong communication skills that have let me converse as freely and comfortably with big group of people as with individual customers. Always curious, I stayed on top of news about products and initiatives, ready to apply my learning in customer interactions. I have improved my people skills being approachable and empathic. Essential to the role were composure and standing alongside with business acumen and drive for results.