Andrea Booth Email & Phone Number

Texas, United States

• Created and documented business requirement stories, developed user test cases, and performed User Acceptance Testing for New Product Integration into two systems for 40+ projects for Renewals team.• Refined, maintained, and enhanced automatic quotation system• Created requirements and tested system enhancements for Renewals team quoting experience and automation.• Created training decks and hosted training seminars on new products and system enhancements.• Maintain internal… Show more • Created and documented business requirement stories, developed user test cases, and performed User Acceptance Testing for New Product Integration into two systems for 40+ projects for Renewals team.• Refined, maintained, and enhanced automatic quotation system• Created requirements and tested system enhancements for Renewals team quoting experience and automation.• Created training decks and hosted training seminars on new products and system enhancements.• Maintain internal website page for Renewals team resources.• Point of contact for system errors for Renewals team and communicating issues with IT via JIRA. Show less

• Maintain and resolve Error Report for automatic quoting system.• Liaison for vendor relationships.• Revised quoting process and created macros for quoting efficiencies.• Created Knowledge Base on quoting processes and intricacies.• Work with multiple stakeholders for quoting process improvements.• Assist on User Acceptance Testing for Renewal Team Projects.• Trained new hires on quoting systems and was the point person for system questions.• Maintain special… Show more • Maintain and resolve Error Report for automatic quoting system.• Liaison for vendor relationships.• Revised quoting process and created macros for quoting efficiencies.• Created Knowledge Base on quoting processes and intricacies.• Work with multiple stakeholders for quoting process improvements.• Assist on User Acceptance Testing for Renewal Team Projects.• Trained new hires on quoting systems and was the point person for system questions.• Maintain special handling documentation for accounts.• Created and maintain quoting email alias metrics dashboard.• Monitored and refined client mailbox in order to analyze quotes requests, trends, and escalations. Show less

• Reviewed medical, employment, and policy information to determine a claimant’seligibility for LTD benefits while adhering to federal and state compliance laws.• Provided superior customer service to high-profile clients and claimants.• Created special guidelines and policy summaries to assist other claim managers• Created macros to increase work efficiency.

• Core member of an exclusive team that tested and implemented new software.• Created training materials to help core teams learn how to use the upcomingsoftware.• During the implementation of the new software, acted as a subject-matter expertthat assisted the department with system issues and was a liaison between thedepartment and software engineers to address feedback and resolve problems,ultimately improving the software for business needs.• Created and managed… Show more • Core member of an exclusive team that tested and implemented new software.• Created training materials to help core teams learn how to use the upcomingsoftware.• During the implementation of the new software, acted as a subject-matter expertthat assisted the department with system issues and was a liaison between thedepartment and software engineers to address feedback and resolve problems,ultimately improving the software for business needs.• Created and managed financially impactful reports. Communicated with peers andseniors to ensure issues on the reports were addressed/resolved. Show less

• Created content (press releases, copy text, and blogs) for clients in order to maximizeadvertising, marketing potential, and search engine optimization.• Developed original and engaging online content with a focus on user experience toattract website visitors.• Create social medical content for blogs, Facebook, Twitter, and Google+• Reviewed other peers’ work for quality assurance.

• Managed internal small business website using Dreamweaver.• Created new web pages to highlight new products.• Updated existing web pages to keep content engaging.• Assisted in making pages for the Small Business Support Community.• Addressed and resolved customer concerns on popular sites such as Amazon andNewegg.• Monitored support email for customer service opportunities.• Compiled various reports and assisted in various tasks needed for businessoperations.