Andrea Ormsby Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Provide technical and customer success support to customers and team via email, phone, chat, messaging, and social media. • Create policies and procedures that optimize the customer experience. • Define, track, analyze, and report customer success goals, metrics, and performance on a regular basis. • Identify opportunities for customer experience and product improvements. • Maintain up-to-date knowledge of complex troubleshooting resources reviewing new updates • Facilitate knowledge sharing to ensure my team is familiar with recent product changes • Guide and mentor new team members on ticket responses, technical support, and empathy training • Assist families with setup, use, and maintenance of the full suite of Bark for Families Products • Educate and empathize with families on the topic of keeping children safe online • Find, track, and report bugs to the engineering team • Maintain awareness of competitors and complementary products

Kennesaw, Georgia, United States

• Developed efficiency-enhancing workflow/process improvements using the HubSpot CRM• Guided employees and staff to resolve escalated customer complaints and complex problems• Designed email templates and snippets to help answer common customer questions efficiently• Established and maintained ongoing relationships with vendors and distributors• Answered customer questions via phone and email then prepared work tickets• Ensured client and vendor needs are addressed by actively listening to their concerns• Provided efficient and organized professional administrative and clerical services • Recruited, interviewed, and onboarded new hires in customer support and sales• Created SOPs and trained new employees to provided support for new and returning customers• Managed payroll as well as vendor and customer accounts using Quickbooks• Used Airtable to manage installation, repair, and maintenance projects• Created service quotes for customers using Qwilr• Used PDFfiller to create electronic HR Forms• Drew project maps and guidelines in Google Slides

Marietta, Georgia

Certified Assistant Moniteur with the United States Fencing Coaches Association (USFCA) for the instruction of Olympic-style fencing.Experience: • Coordinated classes, lessons, and Summer camps with students and prospective members• Built and maintained lasting relationships with gym members and their families• Hosted on and off-site social events for members and their families• Processed applications for new membership• Maintained and distributed gym newsletter using MailChimp• Answered phones, accepted payment, received mail, greeted and introduced new members• Led off-site athletic programs at private elementary school for children ages 6 to 9• Instructed camps, classes, and private lessons for beginner to intermediate students aged 4 to 60• Designed youth program to track progress and performance along a tiered skill-tree • Created lesson plans, skill sheets, and performance evaluation criteria• Administered tests and evaluated student performance for athletic program advancement

Marietta, Georgia

• Performed for 100+ person audiences at events ranging from private parties to public festivals• Arranged musical compositions for a 5-person bluegrass band• Developed band style, brand, and social media marketing content

Woodstock, Georgia

• Instructed beginner to intermediate bluegrass jam techniques for students aged 15 to 84• Guided and moderated group classes in the Pete Wernick method for bluegrass jam etiquette• Encouraged members to engage in public performances

Athens, Georgia

• Created a pleasant and welcoming atmosphere• Initiated lasting relationships with customers• Maintained knowledge of all products/equipment and readily answered customer questions• Created consistent and quality beverages• Organized and stock shelves• Kept store clean and ready for inspection• Worked efficiently in a fast-paced environment• Consistently scored above average on regular performance evaluations

Athens, Georgia

• Instructed foundation level training classes• Assisted with advanced level classes, private lessons, and clinics • Advised clients on how to improve relationships with their dogs• Observed dogs and assessed their behavior, maintained safety in the classroom

• Developed the first canine foster and adoption program at a previously feline-only facility• Used the ASPCA’s Meet Your Match program to performed safety and personality assessments • Created adoption profiles for each dog including a description, video, and photographs• Administered medications, vaccinations, and flea and tick treatments• Scheduled all veterinary services, adoption meetings, and foster visits• Conducted in home assessments for potential fosters• Designed flyers, brochures, and maintained a social media presence

Athens, Georgia

• Managed the restaurant, bar, and delivery services • Trained new employees• Cooked food to instructed specifications• Provided quality customer service• Maintained open communication between staff and management