Andrea Ormsby Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Provide technical and customer success support to customers and team via email, phone, chat, messaging, and social media.
• Create policies and procedures that optimize the customer experience.
• Define, track, analyze, and report customer success goals, metrics, and performance on a regular basis.
• Identify opportunities for customer experience and product improvements.
• Maintain up-to-date knowledge of complex troubleshooting resources reviewing new updates
• Facilitate knowledge sharing to ensure my team is familiar with recent product changes

Kennesaw, Georgia, United States

• Developed efficiency-enhancing workflow/process improvements using the HubSpot CRM
• Guided employees and staff to resolve escalated customer complaints and complex problems
• Designed email templates and snippets to help answer common customer questions efficiently
• Established and maintained ongoing relationships with vendors and distributors
• Answered customer questions via phone and email then prepared work tickets
• Ensured client and vendor needs are addressed by actively listening to their concerns

Marietta, Georgia

• Certified Assistant Moniteur with the United States Fencing Coaches Association (USFCA) for the instruction of Olympic-style fencing.Experience:
• Coordinated classes, lessons, and Summer camps with students and prospective members
• Built and maintained lasting relationships with gym members and their families
• Hosted on and off-site social events for members and their families
• Processed applications for new membership
• Maintained and distributed gym newsletter using MailChimp

Marietta, Georgia

• Performed for 100+ person audiences at events ranging from private parties to public festivals
• Arranged musical compositions for a 5-person bluegrass band
• Developed band style, brand, and social media marketing content

Woodstock, Georgia

• Instructed beginner to intermediate bluegrass jam techniques for students aged 15 to 84
• Guided and moderated group classes in the Pete Wernick method for bluegrass jam etiquette
• Encouraged members to engage in public performances

Athens, Georgia

• Created a pleasant and welcoming atmosphere
• Initiated lasting relationships with customers
• Maintained knowledge of all products/equipment and readily answered customer questions
• Created consistent and quality beverages
• Organized and stock shelves
• Kept store clean and ready for inspection

Athens, Georgia

• Instructed foundation level training classes
• Assisted with advanced level classes, private lessons, and clinics
• Advised clients on how to improve relationships with their dogs
• Observed dogs and assessed their behavior, maintained safety in the classroom

• Developed the first canine foster and adoption program at a previously feline-only facility
• Used the ASPCA’s Meet Your Match program to performed safety and personality assessments
• Created adoption profiles for each dog including a description, video, and photographs
• Administered medications, vaccinations, and flea and tick treatments
• Scheduled all veterinary services, adoption meetings, and foster visits
• Conducted in home assessments for potential fosters

Athens, Georgia

• Managed the restaurant, bar, and delivery services
• Trained new employees
• Cooked food to instructed specifications
• Provided quality customer service
• Maintained open communication between staff and management