• Account management of key accounts.• Gathering and managing customer and competitor information.• Detect customer needs and implement plans or solutions to address them.• Increase retention and reduce churn.• Technical onboarding and support about the platform.• Provide and generate cross-selling and up-selling opportunities.• On-site technical support and advice to big clients at events.

• Project management of large clients: planning, setting and management of client resources to achieve their objectives.• Customer enablement management: technical onboarding to new customers.• Key account management: Advice, monitoring and direct communication with large clients to implement action plans to increase profitability (up-selling/cross-selling) and achieve results. • Planning of actions and the direct communication with other departments to organize them.• Resolves problems through data analysis, provides efficient reporting and communication.• Use of CRM to organize and obtain data and make decisions.• Loyalty of large accounts and migration of Ticketea accounts to Eventbrite.• On-site technical support and advice to big clients at events.

• Planning of short, medium and long term objectives (KPIs) and implementation of “best practices”.• Control of planned activities and supervision of the achievement of the objectives set, detecting possible deviations.• Development and evolution of the department structure.• Active management of the team in charge: training of new members, distribution of tasks and reporting of results.• Technical support and resolution of the incidents or doubts of the clients.

• Management and resolution of customer incidents (B2B).• Technical support for large organizers.• Product training for customers.• Access control and on-site support at events of the most important organizers.• Creation and development of protocols, processes, and tools for the implementation of the department.• Training for new colleagues in the department.

• Key account management: direct communication with clients and strategy planning.• Creation and dissemination of content: press releases, internal communication, and reputation management.• B2B marketing strategies.• Reporting of results: creation of clippings, reports and data analysis.• Communication management in social networks: implementation of strategies and presence in social networks.• Event organization: planning, budget management and on-site support.