Andrea Cano Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

-Process and scan new inventory upon arrival.-Replenish stock using RFID scanner to ensure 90-100% inventory levels.-Conduct front-of-house inventory checks for sales associates.-Adjust floor sets to highlight high-demand items and reduce low-stock displays.-Create updated product tags using the VSL program.-Complete floor set scans to maintain accurate store performance data.

Toronto, Ontario, Canada

- Ensured client satisfaction on a daily basis by providing customers with personalized recommendations based on detailed knowledge of over 115 products.- Effectively followed and maintained Standard Operating Procedures - Proficient in utilizing Salesforce, Zendesk, and Text Expander to manage product inquiries, refunds, and reshipping.- Tracks more than 500 weekly e-commerce and financial transactions using Excel to maintain accurate record of volume and customer growth.- Worked closely with team to meet a 95% customer satisfaction rate.- Implemented effective e-mail templates on Text Expander to maximize efficiency.- Managed interactions with other departments for effective issue resolution.- Completed 65-70 average tickets per day.- Maintained an average resolution time of 0.8 days.- Achieves team goals based on company KPI and other relevant data/metrics- Used Tableau and Looker to absorb and understand case data/metrics

Toronto, Ontario, Canada

- Efficiently managing phone inquiries and providingexpert tattooing consultations.- Scheduling appointments and ensuring timelyconfirmation.- Handling replacement of appointments as needed.- Maintaining a well-stocked store with supplies andinventory management.- Managing store opening and closing procedures.- Successfully handling artist payroll.- Preparing accurate income reports.

Toronto, Ontario, Canada

- Utilizing Motorola RF Scanners for efficient shelfstocking and organization.- Expertise in unloading and distributing products.- Certified in operating JLG, Wave, BT stacker, andZamboni equipment.- Collaborating with representatives for successfulproduct launches.

Markham, Ontario, Canada

- Welcome and consult with customers for printing projects.- Provide customized printing, laminating, and binding services.- Efficiently input shipping data for accurate pricing.- Manage packaging and processing of shipments and returns.- Ensure on-time package delivery.- Assist and educate customers on self-serve services.- Unload packages for regional deliveries.