Account manager after several years spent as project and program manager or several top European customers (TIM, WindTre, Enel/Endesa, Acea, ..) where I have built solid experience within CRM, Business Intelligence and Service Management.Reliable professional able to:- achieve balance between customer orientation and a results-driven approach- find opportunities and turn them in long-term profitable relationships based on trust and mutual satisfaction.In my current role, main responsibilities are:- Remain in frequent contact with the customers in my responsibility to understand their needs- Negotiate agreements and keep records of sales and data- Manage the entire sales cycle from finding an opportunity to securing a deal- Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation- Provide professional after-sales support to enhance the customers’ dedication