With over 18 years of experience in the telecommunications industry, I am a team manager at Vodafone with a passion for HR and data analysis. I enjoy leading, coaching, and developing my team of 17 in the technical home broadband department, and ensuring that we deliver excellent customer service and meet our performance goals. I am also skilled in using data to identify patterns, predict trends, and make recommendations to improve customer experience and satisfaction. I value collaboration, innovation, and diversity, and I strive to create a positive and engaging work culture for my team and the organization.In my current role as a team manager at Vodafone, I am responsible for a wide range of tasks, such as conducting 121s, performance reviews, and quality assurance, handling HR issues, such as interviews, feedback, and disciplinary actions, and ensuring compliance with DPA, GDPR, OFCOM, FCA, ICO, and PSA regulations. I also use my data analysis skills to clean, verify, and analyze customer data, and create visual and written reports to present my findings and proposals to stakeholders. Additionally, I plan and run team meetings and events, manage absence and expenses, and investigate customer complaints. I leverage my HR, staff development, and data analysis skills to empower my team and enhance customer loyalty.