Andrea Carr, Mba Email & Phone Number

Rocky Mount, Nc, Us

Rocky Mount, North Carolina

Raleigh, North Carolina, United States

Tarboro, Nc

Recruit, hire and develop a team of Retention agents; while constantly building the strength of the team. Supervise and act as the primary point of contact during any customer service escalation issues. Manage a dynamic team of agents who primarily take inbound calls from our customers in up to 33 states, while maintaining thorough knowledge of company products/services. Monitor, evaluate, and take corrective action necessary to meet or exceed objectives assigned by the Call Center Manager. Assist Corporate and Regional Management Staff in planning and implementing new procedures promptly, allowing Customer Service employees the ability to carry out their responsibilities. Promote good employee relations through effective communication and support of Customer Service and Telecom policies. Ensure that agents are educated and held accountable for maintaining/up-selling the company’s products/services. Monitor each individual employee’s performance on an ongoing basis. Responsible for conducting formal reviews with employees, as required in the Company’s policy on performance evaluation. Exercise judgement within defined procedures to determine appropriate employee and customer action. Maintain industry knowledge and recommend center process and system improvements. Manage team performance metrics for unit sales, customer service, attendance, adherence to schedule and quality. Perform other duties as assigned.Other Positions Held Since Employment SME - Subject Matter Expert /Trainer Assistant Project Team LeadPC Technician

Tarboro, Nc

Test Order Samples: Coordinate and follow up on customer’s sample orders from order receipt to finished product testing. Calibration of all test equipment (Wire Test Properties and Scales). Maintain compliance to the Quality Management System requirements for gage calibration and record keeping. Starting the initial root cause investigations of problematic and being the extension of the QA Engineer and QA Mgr.

Tarboro, Nc

Type and proofread a wide variety of reports, letters, memos and charts for the director and other staff members; type from rough draft or transcribing machine records. Performed all bookkeeping and rent collecting duties. Prepared all HUD reports for the director and managed, inspected and leased 293 units throughout the city. Kept in contact with tenants daily as needed. Looked after rental income and repairs. Worked with specific clients, such as homeless people, minority groups or people with disabilities. Prepared Housing Commission agenda items and packets; took and transcribe minutes of meetings.

Bachelor Of Science (Bs), Business Administration - Magna Cum Laude, 3.9 Gpa

Activities and Societies: Sigma Beta Delta Honor Society

Associate Of Applied Science, Business Administration, 3.6 Gpa

Activities and Societies: Phi Theta Kappa Honor Society

High School Diploma