Oversee various operational analysis through the management of Workforce Management, Speech Analytics, Sale & Marketing Analytics and Operational Analytics teams.

Perform analysis to identify drivers of business performance throughout the entire loan lifecycle.Develop test plans, target populations and monitoring reports for champion/challenger testing.Created models for pricing strategies and predicting likelihood of payment.Present performance and development information to non-technical audiences at all levels.Act as project manager in coordination of vendor-related projects.Translate business requirements and goals for IT initiatives.

Consulting at various automotive financing companies on both marketing and risk based initiatives. Using SAS to modify large data sets and develop insightful, automated reporting. Presenting analysis findings to all levels of management along with actionable feedback for process improvements.

Support the development of high volume decision modelsCreate automated reporting to monitor existing models for performanceDevelop complex programming to extract and manipulate large data sets.Perform analytical research to support new initiatives / models.

Responsible for creating and automating reporting for 4 departments using various data sources and reporting tools such as SAS, Cognos, MS Access and Excel.Develop incentive plans and targets for various functions in the business to drive the right behavior towards optimal company operationsCreate meaningful and indicative metrics that provides department leadership a clear view of departmental performance. Provide ad-hoc, forecast and trending analysis for the outcomes of the Bankruptcy, Repossession, Remarketing, Redemption, and Insurance departments.Communicate directly with senior management as to project status updates and insight to report development.

Monthly, weekly, and ad-hoc reporting in Excel and Access for the VP - Field Sales and others as well as document the process for creating those reports.Create presentations to be used at internal training events and with other National Dealer groups and organizations.Contact a specific group of Market Area Managers and assist them in prospecting, dealer maintenance, and training.Create documentation for the Sales team such as memos, letters, and fliers to be used by all levels of the team.

Answered up to 80 calls a day from dealer-partners to facilitate the loan funding process.Reviewed faxed documentation to support the loan attributesReviewed contracts for legal compliance.Created training materials and documentation.