With over eight years of experience in sales and customer service, I am a passionate and dedicated professional who strives to deliver exceptional customer experiences in the luxury e-commerce sector. I have a proven track record of managing complex operations, resolving customer issues, and leading high-performing teams in a fast-paced and dynamic environment.As a Senior Customer Care Client Relations Consultant at YOOX NET-A-PORTER GROUP, I was responsible for overseeing the end-to-end customer journey, from order placement to delivery and post-purchase support. I collaborated with internal and external teams to ensure the highest standards of quality, efficiency, and satisfaction. I also leveraged my bilingual skills in Spanish and English to communicate effectively with diverse and global customers. My mission is to create lasting and loyal relationships with customers by providing them with personalized and tailored solutions that meet their needs and expectations.