- First point of contact for our employees, help to resolve queries or point people in the right direction;- Analytical skill (able to identify problem and root cause, work with numbers, data, run metrics, and pull report: time off request, overtime monitoring, absenteeism);- Hr admin support (policies/benefits, procedures, disciplinary, payroll, training, boards, shifts, Time & attendance);- Support managers on their daily issue and associate on their needs;

- Identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its network of 3rd party vendors;- Use logical thinking, analytical & problem solving skills;- Interact with property managers as needed to address concerns with service levels being provided;- Observe deliveries in the field to identify barriers to firs time delivery success; recommend solutions and improvements to amazon’s systems and processes;- Document feedback and audit results to help the AMZL team identify strengths, as well as areas of improvement;- Collaborate with cross-functional teams to improve customer experience by providing input and data related to these instances.

- Contribute to create, implement and follow up the HR action plan;- Be responsible for recruitment, introduction and training phases;- Secure a high quality and efficient administrative process management in according with legal requirements;- Ensure a healthy and safe workspace as ASPP cooperating with RSPP (D.lgs 81.08 and D.lgs 231);- Ability to set budget, implement action plans, follow up cost and KPI to steer the business;- Drive the staff planning process, ensuring the right number of competent coworkers, in the right time and at the right cost, to meet visitors and secure an efficient mechanical sales system;- Take care of all contracts-related activities;- Support local maintenance and sustainability activities to work in compliance and to maximise performance and lower costs.

- Secure that administrative processes are compliance (231 regulation), consistent, high quality, stable and carried out in the most efficient way;- Contribute a create tools and working methods;- Create analysys, report and ensure always to up to date data.

- Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

- Support a financial processes and analytical activities;- Having a full overview of the Profit & Loss (P&L) and of all components driving gross margin in order to maximise gross profit, driving controllable costs and unit profitability.

- Customer service and problem solving;- Commercial support.

- Front office and data entry activities;- Statistical studies and analysis.