Andrea Change, Matd Email and Phone Number

A Chicago-based non-profit literary arts organization. Management leader for the organization, responsible for overseeing the administration, programming and strategic plan for the organization including fundraising and community outreach. • Lead programming vision in a manner that supports and guides the organization’s mission as defined by the Board of Directors.• Responsible for the fiscal management (budget preparation, analysis, decision-making and reporting) including annual budget and monthly financials• Responsible for fundraising and developing other resources necessary to support The Guild’s mission.• Oversees and implements appropriate resources to ensure that the operations of the organization are appropriate, including the hiring and retention of competent, qualified staff.

• Designing effective intervention strategies that improve individual and organizational performance; • Organizing and leading projects, identifies scope and outcomes, collaborate with subject matter experts (SMEs) • Developing curricula plan and design education/training material• Establishing standards for training and performance assessment. • Conducting education needs assessment, as required

Program management and project manager for specialty education course curriculum and programs• Management of new course development projects, staff resources and consultants• Manage the annual budget for specialty education programs• Establish course budgets and monitor financial performance of each offering• Review of individual course products and overall curriculum effectiveness • Create opportunities for alternative delivery formats to increase audience for education programs• Management and administration of CCIM Leadership Development Academy program • Ongoing management of course programming (200+ sessions annually) • Collaborate with marketing staff on messaging and promotion of course products • Staff Liaison for the Robert L Ward Center SubcommitteeInstructional design consultant in the development of new course content• Collaborate with CCIM subject matter experts to repurpose and/or rewrite course content for online delivery• Manage the course submission and review process• Management of user experience and LMS support/administrator (Canvas/Moodle) • Establish and monitor metrics for effectiveness of course content and other online course resources.• Develop interactive online exercises and assessments.• Identify and implement technologies to support incorporation of social learning into CCIM education programs.• Research, analyze and recommend alternative course delivery methods• Use available technologies to create instructor/student surveys and evaluations

Center for Public Safety-Traffic Safety School: An educational organization dedicated to providing driver safety courses to Illinois driver and other non-Illinois drivers utilizing Illinois roads.Instruction SpecialistDaily management of TSS instruction staff including recruitment and hiring. Responsible for coordination of training, development and delivery of class materials for all TSS Driver Safety programs:Curriculum Design and Course Development • Conceptual design/content analysis along with layout and design for online course • Conceptual design/content analysis along with layout and design for instructor-led courses• Curriculum design and course development for TSS 4-hr online course• Curriculum design and course development for all TSS instructor led course• Authored program facilitator’s guidesTraining Coordinator/Delivery • Facilitator for all Train-the-Trainer programs for DSC program course implementation• Trainer/Facilitator for all initial training and instructor development• Creation of operating procedures and instructor assessment protocols • Recruitment and hiring of instruction staff based on needs analysis • Implementation and delivery of training for instructor staff• Program design and delivery of annual CE workshop for instruction staffProject Management • Procured vendors and translators for both Spanish/Polish language versions of TSS programs• Led alpha and beta testing for online course, created bug report and monitored implementation of changes• Negotiated contracts and needs analysis for server for online course• Development of online payment protocols and security• Troubleshooting and monitoring of program issues related to online courseManagement/Supervisory • Daily management of all TSS classes and instruction staff• Supervision of the front desk staff and manage all related activities