As Senior Manager at Woodlands Health, I successfully led talent and leadership development initiatives, resulting in a structured approach to building leadership capabilities.• Implemented coaching and mentorship programmes to support staff growth and professional development.• Developed and managed learning strategies to align to business goals and priorities • Developed programme evaluation processes to measure the impact of talent development initiatives on staff capability building.

• Conceptualized WH Service Framework to enhance service culture through training and quality assurance.• Developed service training curriculum to improve service delivery.• Implemented feedback loops for continuous improvement in service quality.

Project Lead for Learning Needs Analysis for 9000 employees at TTSH. Oversees Total Learning Plans and Budget. Developed strategic learning thrusts, aligned with business needs. Curated learning programmes catalog in accordance with strategic learning thrusts, operationalised LNA hospital-wide, resulting in individual and departmental learning plans for all employees. Operationalisation of learning plans through programme delivery, vendor contracting & management, learning utilisation and reporting.Co-led with Organisation Development team on implementation of Collective Leadership (CL) Framework in TTSH. Train and deliver CL training to managerial job grades and above. Programme design and evaluation to ensure programme outcomes are achieved.Design and implemented Total Performance Management blended training via micro learning platform and face-to-face workshop, effectively reducing employees' time away from clinical work by more than 50% and yet achieving deeper learning through scenario-based role plays and discussions. Through this blended learning approach, more employees can be trained within a shorter time, ramping up the induction process.Conducted corporate Onboarding Programmes. Co-develop scenarios and assessment rubrics for an AR/VR app to be deployed for engagement training. This app provides on-the-go training in a realistic and engaging manner for employees to learn corporate engagement tools/techniques for effective team and patient engagement.Recognised skilled facilitator for both conventional face-to-face training and online training. Invited by Institute for Adult Learning to take part in a Technology-enabled Learning (TEL) research study as a subject matter expert in TEL.

Oversees HR Development team in implementing talent development strategies which are aligned to organisational goals.Developed and implemented professional competency framework to guide design of L&D programmes. Leveraging competency framework in other talent management functions from talent acquisition to performance evaluation.

Designed and conducted various learning and development programmes for student leaders and lecturers. Led and managed programmes from conceptualisation through to evaluation phase. Review and implemented 104-hr Academic Professional Development (APD) programme for lecturers, preparing them for the Certification in Facilitation assessment. Supported the programme evaluation research studies to ascertain programme effectiveness.Developed the RP Lecturer Competency Framework and aligning it with the APD programmes to ensure total system alignment from diagnosis of competency to training and finally to programme evaluation. This ensured that lecturers are well equipped in a timely and effective manner, ensuring high academic quality in RP.Facilitator, Curriculum Designer and Programme Coordinator for 25% of the modules in the Specialist Diploma in Adult Learning and Teaching.Peer coach to fellow lecturers for improved performance in curriculum/assessment design, facilitation skills and professional competencies.Spearhead academic research to improve teaching and learning practices. Invited to present research at the International Association for Education Assessment.Led and contributed to the organisation of the International PBL Symposium for local and overseas delegates.