Andrea Ching Email & Phone Number

Canada

Canada

2233 Burrard St #201, Vancouver, Bc V6J 3H9

• Promoted clients and retailers on domestic or international destinations, tours, cruise, accommodations, travel insurance and transportation• Strategized and designed promotional materials on social media platforms, successfully persuading clients to upgrade travel products or book promotional packages, resulting in increased revenue• Managed financial transactions, including deposits, refunds, and invoices, while expanding clientele through trade show participation

Hong Kong, Hong Kong Sar

• Analyzed market trends, competitor activities, and guest preferences to refine pricing and promotional strategies, ensuring competitive positioning and increased revenue• Supported contract negotiations, group bookings, and revenue management initiatives, ensuring seamless communication between sales, marketing, reservation, and revenue teams to achieve financial and occupancy targets

Fairfax, Virginia, United States

Rooms Division Management:• Front Office Team Leader – Handled room assignments, complaint management, trained new colleagues, loyalty program enrollment and up sold hotel products to increase sales• Overnight Duty Manager – Verified all financial balances and accuracy of charge postings for both Rooms and F&B operations, while overseeing staff and operations throughout the overnight shift• Housekeeping Supervisor – Supervised team duties, ensured guest rooms and facilities met brand standards, oversaw inventory, and supported the company's sustainability programFood & Beverage Division Management:• Restaurant, Bar and M Club Lounge Lead – Led daily department meetings, assisted with Micros program updates on new F&B promotion, and provided personalized service to elite members• Room Service Supervisor – Prepared amenities for guests' special occasions and optimized operational efficiency to enhance the overall in-room dining experience

Hong Kong, Hong Kong Sar

• Delivered ongoing training programs to ensure associates met service standards and facilitated development workshops and performance tracking • Analyzed training feedback, assist with budgeting, evaluate training effectiveness, and support the development of team-building initiatives to enhance collaboration and employee engagement• Managed internship application processes, interviews, monthly payroll, and consistently updated announcement flyers through the company’s intranet • Promoted and reinforced brand standards, company policies, culture, and vision across the organization

Vancouver, British Columbia, Canada

• Accommodated clients' diverse dietary needs, ensuring personalized meal options for various health, ethical, and cultural restrictions, while delivering exceptional service and maintaining a positive event experience

Bachelor Of Arts - Ba (Hons), International Hospitality And Events Management, Honors

Activities and Societies: World of Hospitality Event for Stakeholders and Sponsors - Assistant Event Services Manager (Led a team of 30.

Diploma Of Education, International Hospitality And Events Management, Honors

Activities and Societies: World of Hospitality Event - Assistant Event Services ManagerAmerican Hotel Lodging Association (AHLA).