Andrea Cornwall Email and Phone Number

· Manage and coordinate staff of thirty-two housekeepers, including custodial team.· Responsible for inspection audits on staff performance.· Manage all staff scheduling, participate in the recruitment, onboarding, coaching and counseling of team members.· Serve as Lead Coach on community-specific initiatives such as Living Life Customer Service Culture and Master Piece Living.· Champion the organizations new environmental services housekeeping initiative across five communities in South Florida· Manage the payroll administration for departmental team members. Adept specifically in Attendance on Demand module.· Maintain Life Safety departmental state compliance and regulatory codes. Participate in Life Safety survey annually.· Work directly with residents on special requests or complaints while providing exceptional customer service.· Manage and monitor all departmental vendor relationships to ensure successful and fruitful partnership.· Provide departmental training to team members on an on-going basis to assure alignment of departmental and organizational goals and mission.