Our team at Tata Consultancy Services, benefited from my expertise in customer service as a Senior Process Associate, a role I've passionately held since October 2020. Leveraging skills honed at Concentrix under Capital One, I've consistently enhanced client relations and process efficiencies. With a solid educational foundation from Systems Plus College Foundation, my competencies lie in forging strong customer connections and driving service improvements, contributing to our mission of delivering exceptional service experiences.