Being responsible for helping customers who are working on their tax return with both product and software inquiries as well as with tax software questions and calculations. This includes assisting with shopping and buying, downloading, and installing, getting started, printing and filing, and light tax 101 segment scopes.• Having good NAVIGATIONAL skills on a computer to help people navigate the Turbo Tax Website.• While interacting with customers, I need to use strong written and verbal skills as well as deep customer empathy. I assist customers via web cam, and phone. In order to assist callers, agents will be required to use a USB headset. Agents will also be held accountable

• Assisted with housework such as laundry and cooking.• Developed bilingual abilities in English through immersive conversation and activities.• Enforced rules and managed behavior through developmentally appropriate discipline.• Taught children to organize toys, wash hands and share by leading by example.• Maintained effective schedule balance between rest periods, active play and instruction.• Met with parents about daily activities, positive developments and issues.• Applied positive behavior management techniques to enhance social interactions and emotional development.• Created and implemented diverse educational strategies to boost development.• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.• Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.• Transported children to and from school, medical appointments and extra-curricular activities.• Helped children complete homework assignments and school projects.• Assisted with light housekeeping duties as well as running errands.• Promoted language development skills through reading and storytelling.• Encouraged children to be understanding and patient with others.• Organized activities that enhanced children's physical, emotional and social well-being.• Monitored children's play activities to verify safety.• Made healthy snacks and meals for 4 children.• Engaged with children on individual basis to build positive relationships.• Established and maintained safe play environment for children.• Stayed current on toy and child-related recalls and safety warnings.• Provided developmentally appropriate activities for children.• Identified warning signs of emotional and developmental problems in children.• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.• Kept children's areas neat and clean.

• Responded to customers' complaints regarding service and product quality to solve issues.• Packed, labeled and shipped products to customers, providing accurate delivery timelines.• Provided customers with information on shipment amounts and cost of products through email or online support chat.• Assisted customers via live chat and email messaging in determining product features to make purchase choices.• Photographed and posted product listings online to accurately describe product's benefits and advantages.• Looked through and analyzed online and physical inventory to determine availability of products.• Utilized electronic transaction services such as PayPal to receive and process customer payments.• Worked independently with minimal supervision.• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.• Built relationships with customers and community to promote long term business growth.• Negotiated prices, terms of sales and service agreements.• Prioritized tasks and projects to meet tight deadlines.• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.• Exceptional computer skills• Met with customers to discuss and ascertain needs, tailor solutions, and close deals.• Met or exceeded sales, customer service and loyalty program standards.• Attended monthly sales meetings and quarterly sales trainings.• Developed, maintained and utilized diverse client base.• Built diverse and consistent sales portfolio.• Addressed multiple industry issues and provided client support

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.• Prepared and distributed team-based communications to foster collaboration and enhance team morale.• Facilitated communication between internal and external project stakeholders to keep all parties well-informed.• Produced highly accurate internal and external letters and memoranda.• Recorded time allocated to projects and updated master tracking documents.• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.• Assisted coworkers and staff members with special tasks on daily basis.• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.• Answered multi-line phone system and transferred callers to appropriate department or staff member.• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.• Completed forms, reports, logs and records to quickly handle all documentation for human resources.• Composed and proofread memos, letters and reports to verify error-free communication.• Answered and quickly redirected large volume of calls on central system.• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.• Transcribed and organized information to assist in preparing speeches and presentations.

• Accounting support in updating accounting, updating Database to third parties and updating payroll.• Assisted management with finalization of annual expense plans.

• Managed day-to-day business operations.• Reconciled daily sales, returns and financial reports in QuickBooks.• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.• Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.• Provided customers with information on shipment amounts and cost of products through email or online support chat.• Worked independently with minimal supervision.• Built relationships with customers and community to promote long term business growth.• Negotiated prices, terms of sales and service agreements.• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.• Exceptional computer skills• Met with customers to discuss and ascertain needs, tailor solutions, and close deals.• Attended monthly sales meetings and quarterly sales trainings.• Kept detailed records of daily activities through online customer database.• Developed, maintained and utilized diverse client base.• Completed daily outbound calls.