Andrea Cutts Email & Phone Number

Remote

Greater Chicago Area

Danville, Ky

~Communicated clearly and positively with coworkers and management ~Operated cash register, scanners, and computers to itemize and total purchases~Interfaced with customers to identify purchasing needs and direct them to appropriate department; recommended additional products or cost-effective alternatives to enhance service and satisfaction~Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention~Prepared purchase orders to restock shelves and special orders for patrons~Processed, packaged, and shipped online orders in a timely manner~Maintained confidential information at all times

Danville, Ky

~Provided clerical support to Executive Director, Department Chairs, and various instructors and board members~Acted as front desk receptionist for the building, providing information to patrons ~Provided clerical support for art shows and exhibits~Screened calls, taking messages, and forwarding as appropriate~Created marketing materials and procedure documentation~Facilitated office operations~Maintained and updated patron data-base~Built a knowledge base of events and activities to further assist visitors and help advertise the Arts Center through word-of-mouth~Supervised building when rented for parties~Proficient in eTapestry and Blackbaud~Assisted in the maintenance of the Arts Center's website~Trained volunteers and interns as needed~Maintained confidentiality of sensitive information at all times~In 2014, coordinated and supervised: Wagons & Wheels, Great American Creation Station, and Arts Exploration Camp~Other ad-hoc activities

Danville, Ky

~Maintained high standards of customer service during high-volume, fast-paced operations ~Communicated clearly and positively with coworkers and management ~Built loyal clientele through friendly interactions and consistent appreciation ~Resolved complaints promptly and professionally ~Cross-trained and coordinated scheduling with team members to ensure seamless service

Banner Elk, Nc

Summer Camp Counselor Role~Facilitated various activities aimed at fostering outdoor learning and physical activity among campers ages 7-17~Promoted to Day Camp Director in May 2011Day Camp Director Role~Managed the Holston Day Camp program, requiring successful coordination with multiple groups of campers and counselors on a weekly basis

Bristol, Tn