Work in a fast paced scenario to ensure an excellent customer experience, most experience developed with customer’s based in United States, understanding customers questions and issues, advising them in a professional manner, providing timely financial resolutions and negotiations for Credit and Collections department, strongest skills in payments negotiation, and providing affordable resolutions for payment arrangements, review of bills and charges, handle adjustments if needed, providing clarification on bills, as well as increased customer’s trust as efficient technology and entertainment provider.

Build trust and teamwork through key activities that guarantee a unique and personalized design of experiences, negotiate, and guide each customer in each part of the process providing them best value options according to each budget, as well as organized different corporate events, among some: launch party themes, exhibitions, conventions, live presentations, and incentive trips to encourage motivation and teamwork, in a recreational and interactive way.

Filled and follow up documentation for customs agent operability, (Annex XXIV, Known as IMMEX or Maquila Program): Principal experience at Foreign Trade area doing Changes of Regimen for national and international sales of MSD products (F4), and Virtual Operations (V5), optimization of inventory, in accordance with FIFO´S to delivered products for final customer and avoiding back orders, forecasted discharges from inventory for export operations, assure in time deliveries to their final destination to Central, and South-America, review of SAP costs. Validating the operations in compliance with Mexican Regulations (Foreign Trade Treaties, Mexican customs, and SAT), as well as some activities with finance such as disbursements vouchers and payments requests for faster nationalization.* Reduce time response from 2 days to 1 in change of regimen process* Faster nationalization and taxes approbation * Decrease 30% return of products and back orders* Accomplished 250 Regularizations in compliance of Foreign Trade Audit (SAT) within a month

Anticipate fast solutions of guest’s requirements, as well as follow up their stay with us, providing them information about resort facilities, book dinner reservations, and suggesting them places to visit taking in consideration their time and possibilities to travel around Mayan Riviera and providing a relaxed and unforgettable experience. Translate and supervise performance of maintenance and housekeeping, as well as follow up and closure several reports related to guest satisfaction.

Handle documentation, as well as organized custom agent agenda to follow up activities, helped to organized library, find and follow up documents used in Foreign Trade area such as: Certificates of Origin, Bills of Lading, Air House Waybills, Instruction Letters, Foreign Trade Treaties, specifications of merchandise, general taxes of export and import, (TIGIE), to accomplish the right classification of products, and also create introduction letters and presentation of services for new customers.

Assist and carrying out my professional practices, creating informative portfolios in multiple areas of interest, as well as organized the organization and development of inter-parliamentary meetings among different countries and Mexico, as well as follow up agenda for activities that the commission implemented to develop areas of interest and opportunity to invest in Mexico.