Andrea Isabel De Achurra González Email and Phone Number
I am a professional specializing in event organization, customer service and internal communication, with a solid track record in creating and executing unique and effective experiences. I have a great ability to manage and coordinate multiple tasks, ensuring customer satisfaction and loyalty. I am passionate about teamwork and continuous improvement, and I am committed to professional and personal growth.I am looking to be part of a significant project in a company that values responsibility, loyalty, authenticity and commitment, where I can contribute with my experience and dedication to achieve organizational objectives and exceed the expectations of our clients.
Micampus Residencias
View- Website:
- micampusresidencias.com
- Employees:
- 10
-
Recepcionista Y AdministrativaMicampus Residencias Aug 2024 - PresentMadrid, Comunidad De Madrid, España -
Freelance PhotographerAchurra Photography Mar 2020 - PresentEspañaI am a photographer specialized in thematic sessions, wedding photography and couples sessions, telling the story of each of my clients through their lens and their photographs. For me it is important to capture and tell your story through my camera, that is why I consider that the experience has to be different, fun and adapted to you with a specialized production. No photo session is the same as the other. Is there something special you want to see in your photos? A detail of your history together in your wedding album? A surprise for your partner? Your sporting or creative passion? Your favorite movie or series? It will be there. All the details you chose to make your session the most special of all. -
Customer Service And Experience SpecialistDecathlon Spain Apr 2023 - Jul 2024Madrid, Community Of MadridManagement of store complaints, ratings, and opinions: - Handling of customer complaints, ratings, and opinions, both physically and digitally - Implementation of strategies to improve customer satisfaction - Monitoring and effective resolution of issues reported by customersCoordination and assurance of cashier shifts and other store services: - Supervision and organization of cashier shifts - Ensuring continuity and efficiency of store services - Coordination with staff to ensure adequate coverage of all operational areas - Ensuring training for new cashiersResponsibility for cash management: - Opening and closing of cash registers - Cash counting and reconciliation - Ensuring accuracy and security in fund handlingManagement of customer payment or return incidents: - Management and resolution of incidents related to payments and returns - Ensuring accuracy in transactions - Focus on customer satisfaction -
Customer Service And Experience SpecialistDecathlon Spain Jul 2022 - Mar 2023Madrid, Community Of MadridManagement of store complaints, ratings, and opinions: - Handling of customer complaints, ratings, and opinions, both physically and digitally - Implementation of strategies to improve customer satisfaction - Monitoring and effective resolution of issues reported by customersCoordination and assurance of cashier shifts and other store services: - Supervision and organization of cashier shifts - Ensuring continuity and efficiency of store services - Coordination with staff to ensure adequate coverage of all operational areas - Ensuring training for new cashiersResponsibility for cash management: - Opening and closing of cash registers - Cash counting and reconciliation - Ensuring accuracy and security in fund handlingManagement of customer payment or return incidents: - Management and resolution of incidents related to payments and returns - Ensuring accuracy in transactions - Focus on customer satisfaction -
Social Media ManagerImaintegra Llc Apr 2017 - Oct 2020- Responsible for planning, managing, writing and creating content for social networks.- Maintaining a direct relationship with clients, users and followers.- Design and execution of personalized strategies for each client on social networks.- Preparation of detailed monthly reports on each client's social media analytics. -
Junior In Strategic CommunicationsEmpresas Polar Jul 2016 - Mar 2017Caracas, Federal District, VenezuelaIn my internship year my responsibilities were:- Active monitoring of mentions related to the company, businesses and brands.- Constant updating of the media database (press, radio and TV).- Efficient coverage of internal events.- Writing and editing internal press releases.- Regular publication of news and relevant information in internal newsletters.- Updated management of ads, videos and news in the internal communication channel. -
Junior In Corporate CommunicationsZurich Insurance May 2015 - May 2016Caracas, Federal District, VenezuelaDuring my internship year I was in charge of the following tasks:- Continuous improvement of the design of internal communication materials.- Preparation and editing of both internal and external reports.- Detailed evaluation of budgets for various department activities.- Successful planning of events related to department projects. -
Marketing AssistantImaintegra Llc Sep 2012 - May 2015Caracas, Federal District, Venezuela- Responsible for corporate management of social networks.- Constant research and updating of relevant information for clients and followers.- Updated maintenance of the content grid.- Effective scheduling of social media posts.
Andrea Isabel De Achurra González Education Details
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Empresariales -
Natural Resource Recreation And Tourism -
Carrera De Doble Grado En Comunicaciones Corporativas Y Marketing Y Publicidad
Frequently Asked Questions about Andrea Isabel De Achurra González
What company does Andrea Isabel De Achurra González work for?
Andrea Isabel De Achurra González works for Micampus Residencias
What is Andrea Isabel De Achurra González's role at the current company?
Andrea Isabel De Achurra González's current role is Specialist in Event Planning, Customer Service and User Experience.
What schools did Andrea Isabel De Achurra González attend?
Andrea Isabel De Achurra González attended Eae Business School, Ostelea, Tourism Management School, Universidad Catolica Andres Bello.
Who are Andrea Isabel De Achurra González's colleagues?
Andrea Isabel De Achurra González's colleagues are Asier Rodriguez Cuesta, Alberto Alonso, Sandra Silva, Mora Calafell Campos, Juan Esteban González Del Valle, Luciano Joaquín Moreno, Laura Rodríguez Sierra.
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