Working in a bank is a very high-pressure environment. It has become my greatest priority to keep my customers safe, while still helping them with their financial transactions and inquiries in a time-efficient manner. Being one of the top sales representatives at my branch, I currently average around 200% in sales revenue on a weekly basis, and have successfully showcased my ability to notice investment opportunities for referrals. As a senior representative, I have been given the responsibility of opening and closing the branch alongside a junior representative, and ensuring the branch balances cash at the end of each night. I also assist with training new recruits to allow them to be the best employee they can be and strive to their greatest potential.

Over the course of my time at Fortinos, I was given the opportunity to grow immensely within my department. In the first two years of my employment, I worked effectively alongside other cashiers to efficiently process customers' orders, while handling cash and debit/ credit transactions.As time progressed, I worked closely with my managers as I got promoted to customer service representative. Working behind the counter allowed me to work one-on-one with customers, and provide refunds and exchanges. I then got promoted again to supervisor and cash office handler. This experience has allowed me to gain various skills which have helped me deal with various customer requests, recognize moments of improvement, and have immense responsibility. Working closely with customers has allowed me to ensure the best sales and service within the cash department.