Oversees the administrative management of the reception area of a CYS Program. Answers main telephone, ascertain nature of call and direct caller to appropriate staff takes a message or personally provides desired information. Provides customer service expected in a "First Choice" organization. Utilizes Child and Youth Management System (CYMS) to oversee the collection, accurate accounting and reporting of funds; and to collect and maintain up-to-date statistical data for planning and reporting purposes IAW higher headquarters and statutory requirements. Utilizes an electronic cash register system and calculator to compute and record individual transactions for customers and to enter data into predefined categories for regulatory-signed statistical reports and tracking of income data as it pertains to the CYS program. Provides administrative support including typing/word processing, mail preparation, copying, distribution, telephone calls, and travel orders for CYS personnel. Using office automation equipment and word processing software, prepares a variety of correspondence, memorandums, briefings and Daily Activity and other reports required for day-to-day operation. Refers to agency regulations, flip charts, dictionaries, and other typical office reference materials to ensure proper format, grammatical accuracy, and correct spelling. Maintains records, files, statistical data, and suspense system. Initiates Civilian Personnel actions and helps track background clearance checks. Assists in maintaining leave records, and time and attendance records. Prepares invoices, supply and equipment requests. Uses E-Mail to send and retrieve messages. Understands and articulates policies relating to patron fees, waiting lists and program events. Works cooperatively with Resource and Referral to track program vacancies and occupancy rates as required. Ensures risk management procedures are followed.

• Check in and out patients.• Answer and direct phone calls.• Make appointments for patients.• Check for insurance eligibility.• Corresponded with clients through email, telephone or postal mail.• Operated multi-line telephone system to independently handle over 40 calls each day.