Andrea Dethlefs Email & Phone Number

-Strong concept of understanding in the facility layout and operation of MEP systems and utilize site specific one-lines for troubleshooting purposes if there is an event. -Responsible for understanding all aspects of data center operations, including theoperation, maintenance and repair of all mission critical equipment and systems supportinga 24x7 data center operation to achieve 100% uptime and 100% compliance with allcustomer SLAs.-Execute site-specific method of procedures (MOPs), standard operating procedures (SOP’s), and emergency operating procedures (EOP’s).-Understanding and utilizing the Building Monitoring System (BMS) alarm functionality, alarm escalation/acknowledgement, and ability to extract data and trends-Utilizing the Computerized Maintenance Management System (CMMS), to include creating,editing, implementing, and closing change management work orders.-Responsible for a Safe work Environment in accordance with Environmental and Occupational Health and Safety standards-Troubleshoot site mechanical and electrical systems -Complete rounds/inspections efficiently and detect anomalies during those rounds.

United States

-Second level supervisor for all work, ensuring quality control of all tasks and providing technical instruction and mentorship to first line of supervisors. -Responsible for developing and maintaining a quality level of work ethic within all subordinates and giving formal and non-formal counseling’s, as well as annual proficiency and conduct ratings-Communicate with higher leadership in order to plan future training and advise on maintenance status’ and support capabilities.-Responsible for submitting after action reviews and collaborating with leadership to ensure positive changes are made to improve the efficiency and effectiveness of training evolutions.-Create and implement section policies and set the standard of workplace operations.-Responsible for maintaining accountability of all personnel within the section and escalating issues within the chain of command.-Lead for Motor Transport and oversee all convoy operations to ensure they are carried out in a timely and efficient manner, to include briefs, load out plans, securing of loads, safety and communication.-Responsible for safety and training of all personnel

United States

-Inspect, troubleshoot, and repair all electrical components in the engineering section toinclude Generators, Climate Control Units, Flood Lights and Power Distribution panels.-Ensure all records are kept to USMC standard.

United States

-Supervise inventory inspections, preventative and corrective maintenance on all equipment and verify proper maintenance records. -Support operations as a subject matter expert in the motor pool -Enter training data into MCTIMS and coordinate with platoon leadership to schedule and submit nominees in order to fill required battalion training quotas. -Ensure Marines meet all Headquarters Marine Corps training requirements. -Track training statistics within the platoon and provide a monthly report to Platoon Leadership. -Maintain training rosters and facilitate completion of required training per Marine Corps standard. -Monitor and evaluate squad leaders on training events and provide feedback on performance. -Maintain accountability of troops and ensure troop welfare-Acted as interim Platoon Sergeant when required

Portland, Oregon, United States

-Supervise Service Technicians and Administrators to accomplish daily tasks and ensure quality customer communication. -Resolve customer concerns related to Cummins and maintain strong relationships with key customers through frequent and professional communication. -Coordinate and schedule technician work and prioritize workflow in the service department, while monitoring technician productivity and repair quality. -Generate customer quotes, verify approval and communicate repair plans to Technicians. -Provide first level of support to Service Technicians requiring assistance and escalate technical support needs for resolution. -Analyze warranty coverage and submit, modify and adjust claims through the entire warranty process. -Provide coaching and feedback to individual Service Technicians and Service Administrators through monthly 1:1’s. -Responsible for semi-annual reviews discussing opportunities for professional growth; recommend merit rating based on yearly performance.-Manage technician training and verify all course requirements are met through online and classroom events. -Manage service department logistics including use of materials, equipment, and assisting with parts requisitions as needed. -Support an interdependent safety culture through performing Gemba walks, JSO’s and holding weekly huddle meetings to discuss safety toolbox talks.-Encourage technicians to provide feedback on service operations to identify areas for improvement and problem solve as a team. -Escalate safety concerns and submit proper incident documentation when required. -Responsible for implementing and maintaining Cummins initiatives as directed and providing feedback to leadership.-Monitor goals and targets for the branch by means of KPI’s, warranty dashboards and OneCSSNA initiative tacking reports.

Portland, Oregon, United States

-Check in customer trucks, write repair orders, verify and decipher Volvo/Mack/Cummins warranty.-Create estimates for repairs and get approvals from customers-Understand customer complaints and communicate between all departments and customers effectively throughout repair process.- Work directly with shop supervisor, service manager, parts department and technicians to achieve customer satisfaction and company profit.-Acted as the Interim Shop Foreman as needed, overseeing shop operations and dispatching work to technicians as well as mitigating and problem solving issues when necessary.-Represented Safety as the Service Department Safety representative as well as the interim Corporate Safety Chairman for 3 months-Took on large projects such as new fleet purchases requiring modifications, working directly with the Body Shop and Sales Department to ensure trucks were modified to customer specifications.-Volvo/Mack Master Service Advisor Qualified

Portland, Oregon, United States

-Diagnose and repair minor failures on over the road trucks. -Perform Preventative Maintenance Services and Inspections on heavy duty vehicles-Maintain shop cleanliness and Hazmat Disposal-Volvo Skilled Technician Qualified-Assist Journeyman Level Technician's with large scale repairs

United States

-Created and implemented section policies and set the standard of workplace operations. -First level supervisor for all work, quality controlled all tasks and provided technical instruction for repairs. -Problem solved all issues within section and reported to superiors daily.-Maintained a quality level of work ethic within all subordinates and gave formal and non-formal counseling’s when necessary. -Assisted with Motor Transport and Heavy Equipment section maintenance, providing technical support and organization for repair process’-Supervised inventory management and ensured proper documentation-Maintained all record jackets to USMC standard.