I am a proud graduate from the University of Arizona with a degree in Veterinary Science and minor in Spanish. My experience there taught me more than just technical skills and book knowledge. It taught me about the inner workings of the world and how people interact and relate to one another on many different levels. I enjoy learning new things and then using that knowledge in my everyday tasks, whether it’s in assisting my fellow colleagues, friends, and family, or finding a resolution to a client's inquiry. I don't believe you can ever be done with your education in life. I enjoy being challenged in my business and look forward to my everyday hussle of the entrepreneur lifestyle.
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Company OwnerAndrea InsuresPeoria, Az, Us -
Account Relationship ManagerSenioremployees.Com Jan 2021 - PresentPhoenix, Arizona, United States
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Insurance ProducerAndrea Insures Oct 2019 - PresentArizona, United StatesSelf-Employed as an Independent Insurance Agent with Andrea Insures LLC. Specializing in Medicare insurance, I help my clients leverage Medicare with other Benefits to help them get the coverage they can be completely satisfied with. With 30% growth in clientele every Open Enrollment season and 98% client retention I pride myself in that most of my new business is consistently referrals, Which means people trust not only that I will do the right job for them, but that I will do the right job for their friends and family too! -
Independent Insurance BrokerAndrea Insures Aug 2019 - PresentGreater Phoenix Area -
Benefits EnrollerCigna Jul 2019 - PresentTucson, Arizona AreaInform employees of all Health and Voluntary benefits during open enrollment and health care meetings at client locations. Present information on Current years benefits on behalf of the insurance company and answer questions as needed about the benefits given. -
Medicare Benefits ConsultantInnovative Benefit Concepts Jul 2019 - PresentPeoria, ArizonaHelping Arizona Seniors enroll in Medicare Advantage Plans and Medicare Supplement plans. I am an Independent Agent currently contracted with Humana, Cigna, Aetna, Wellcare, United Health Care, Centene, Devoted, Banner Health, Scan,and Delta Dental. -
Technical Support EngineerSitelock Jan 2017 - Aug 2017ScottsdaleTechnical support Sitelock Security products, assisted both customers and colleagues with account setup for products and with trouble shooting of the website security products. Coordinated and reported any necessary findings to higher support as needed to ensure proper resolution of customer account issues. -
Chat Support RepresentativeGodaddy Jan 2014 - Dec 2016• Gained experience with both the Live Person and Live Chat Systems to support customers.• Provided excellent support to multiple customers while also trouble shooting using multiple systems and reaching out to other departments for follow up. • Troubleshot issues using CRM, DIG lookups, Whois lookups and reviewing hosting files -
Online Support RepresentativeGodaddy Apr 2013 - Dec 2013Tempe, Az• Provided excellent and technical/product support to customers in a timely manner via email.• Gained experience using the IRIS Ticketing system daily assist with multiple incident queues.• Researched accounts using CRM and an internal Server review for hosting accounts -
Quality ManagementGodaddy Mar 2011 - Mar 2013Phoenix, Arizona Area• Monitored and Evaluated Agent interactions to ensure fantastic service to customers • Gained experience with the NICE call monitoring system daily. • Coached representatives in sales and technical support, including de-escalation techniques.• Provided immediate feedback for representatives, supervisors and floor managers. -
Hosting SupportGodaddy Oct 2010 - Feb 2011Phoenix, Arizona Area• Provided Hosting Technical support, breaking down hosting issues to easy terms.• Gained experience with hosting files and shared hosting management of cPanel and Plesk.• Reviewed customer accounts using the CRM system and left detailed notes on customer interactions -
Inbound SupportGodaddy Jan 2010 - Sep 2010Phoenix, Arizona Area• Inbound call technical support and customer care for website products and services• Walked through and broke down technical issues to easily understandable terms.• Reviewed accounts using the CRM system and provided detailed notes. -
Exceptional Education Teacher AssistantTucson Unified School District Aug 2007 - May 2008Palo Verde High SchoolAssisted with the Instruction and medically relevant support for students with disabilities ages 14-21. Assisted with academic and functional curriculum.Provided Adult Support with daily living skillsProvided behavioral support, and reinforcement of therapy goals.
Andrea Diaz Education Details
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Veterinary Sciences/Veterinary Clinical Sciences, General -
Free Code CampComputer Software Engineering -
Red Mountain High School
Frequently Asked Questions about Andrea Diaz
What company does Andrea Diaz work for?
Andrea Diaz works for Andrea Insures
What is Andrea Diaz's role at the current company?
Andrea Diaz's current role is Company Owner.
What schools did Andrea Diaz attend?
Andrea Diaz attended University Of Arizona, Free Code Camp, Red Mountain High School.
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