Andrea Diloreti Email & Phone Number

Ensures daily end-to-end delivery of Configuration Management services in accordance with the Configuration Management Plan. Responsible for coordination across Compensation and Pension product line including Release Management, Deployment Scheduling and Problem Management.

Assist the Department of Veterans Affairs (VA) Customer Relationship Management (CRM) in key operations pertaining to maintaining oversight on the IT process of the department to complete Veteran-Focused Integration Process (VIP) materials. Lead review meetings with the project stakeholders, participants, and leadership to discuss the overall progress and roadblocks, as well as manage and track schedules. Report and submit the project status details to the government project manager in support of VIP documentation. Tasked with addressing and communicating theperformance progress of the projects over VA data calls as requested by the Project Management Office (PMO).Highlighted Achievements:Accountable for proactively participating and contributing to pre-briefs, red flags, and CD point briefs.Coordinate with the government PM and communicate all meeting dispositions and action items, as well as upload and maintain VIP documentation in the Rational Testing Suite.Undertake responsibility for anticipating project-specific development needs and managing Rational Suite.Prepare and provide a comprehensive weekly schedule status report to the VA Veterans Centered Experience (VCE) leadership and assist in planning and developing the Integrated Master Schedule (IMS).Serve as the direct point of contact for all project-related questions and issues, address and provide remediation support for escalated project risks and issues; update documentation with the latest risk mitigation strategies.Chair periodic project requirements management meetings, as well as lead detailed reviews on IT project technical elaboration and compliance functions.

Served in a customer-centric role and drive robust efforts to facilitate long-term business development and growth. Conducted extensive customer outreach to acquire new sales development opportunities including prospecting and qualifying new leads through cold calls. Anticipated dynamic customer needs and translate them into scalable plans to drive sales and maximize profitability. Coordinated with customers and recommended them effective account-specific strategies while communicating potential realistic outcomes of the initiatives.Highlighted Achievements:Played a key role in creating brand awareness and facilitating positioning by planning, developing, and piloting advertisement programs from end to end.Participated in key business development functions involving acquiring material and advertising deals, performing lead follow-ups, and managing customer expectations for designing ad spots and pricing.

Led end-to-end operations and activities pertaining to the assigned program functions for up to 8 staff members. Steered and guided the team in sourcing new donors for multiple charities. Served in a key leadership role, assessed dynamic and changing team requirements, and proficiently managed their expectations while training and educating them on multiple closing strategies to secure donors. Hand-selected for the managerial role and held accountability forplanning and curating relevant documentation for the projects including staff training materials and operations itinerary.Highlighted Achievements:Determined and improved the existing quality and results of the program by monitoring and assessing the resulting outcomes and identifying loopholes.Periodically managed, maintained, and updated documentation of program evaluation outcomes for assessment and recommendation of key improvements via program changes, new systems, and deployment of best practices.Oversaw team performance and progress against planned project activities and reported their weekly performance, milestones, and performance gaps to headquarters.Created and processed project status reports detailing all planned risk tracking and mitigation strategies.Ensured full accountability against program deliverables and business presentations to customers by drafting and maintaining relevant customer-related documentation.Planned and created program and team-specific schedules, as well as extensively involved in heavy calendar management for all official and unofficial duties.

Fort Bragg, Nc

Assisted physical therapist in performing routing procedures.

Bachelor Of Health Science, Public Health

Activities and Societies: ROTC, Student Council, Volleyball, Human Society

Masters Of Public Health, Global Health