Andrea D. Martínez Email & Phone Number

Valencia, ES

Resolving complex customer issues, ensuring satisfaction by acting as both a customer advocate and company representative. I managed global complaints, investigated cases, and worked closely with internal teams to enhance processes and improve product offerings. I also monitored complaint trends, provided actionable feedback, and supported cross-functional.

I led a team of customer service specialists to deliver top-tier support for users on the platform. I was responsible for overseeing daily operations, mentoring team members, and ensuring the timely resolution of complex customer issues. I collaborated with cross-functional teams to optimize workflows, improve service quality, and implement best practices..

Valencia/València, Comunidad Valenciana / Comunitat Valenciana, España

weWow is Europe's leading boutique CX company solely focusing on fast-growing international scale-ups on a mission. We provide ridiculously good customer experience services for brands like Otrium, HousingAnywhere, Yobbers and VirtuaGym who acknowledge the importance of great service for their clients by combining great people with the best technology. Not.

I provided support to customers, resolving inquiries and issues via various channels, including email and live chat. I ensured a seamless shopping experience by assisting with order management, returns, and product information. By collaborating with internal teams, I helped identify and address customer pain points, enhancing overall satisfaction. This.

weWow is Europe's leading boutique CX company solely focusing on fast-growing international scale-ups on a mission. We provide ridiculously good customer experience services for brands like Otrium, HousingAnywhere, Yobbers and VirtuaGym who acknowledge the importance of great service for their clients by combining great people with the best technology. Not.

Valencia

• Greeted and served customers with care and efficiency.
• Assisted in preparing orders to expedite sales process.

Valencia/València, Comunidad Valenciana / Comunitat Valenciana, España

- Created comprehensive bariatric surgery reports and expert reports on custody cases.-Assisted the lead psychologist in therapy sessions and provided reports for a variety of mental health issues, such as anxiety disorders, ADHD, phobias, eating disorders, couples therapy, grief, and more.

Liverpool, Inglaterra, Reino Unido

• Experience working at different schedules (morning, afternoon and night) o tye breakfast service, Afternoon Tea and Bar.
• Knowledge in the preparation of coffees, cocktails, smoothies and other drinks
• Experience in cleaning, ordering and stock replacement.
• Carrying out customer registration and billing for them. Management of calls, emails, etc. Being aware of the status of the rooms, customer service for complains and claims and information of the services offered..

Ciudad Real, Castilla-La Mancha, España

• Attendance to individual clinical sessions with the minors and parents or guardians. Reading of medical records. Attendance at weekly clinical sessions with other mental health professionals.
• Provided assistance to the lead psychologist on Group therapy sessions for adolescents with Borderline Personality Disorder.

Ciudad Real, Castilla-La Mancha, España

• File and classify documents. Updated maintenance of physical files and databases. Preparation of invoices and various documents.
• Reception and organization of appointments. Attention to personal interviews and information about the services offered to the public.

Máster Universitario En Psicología General Santaria

Clinical Psychology

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