- Social Media Management: Handling our social media accounts, with a primary focus on TikTok. This involves planning and creating engaging content that resonates with our audience, increases brand awareness, and drives user engagement.- Content Creation and Planning: Developing a strategic content calendar and producing high-quality multimedia content that aligns with our marketing goals and appeals to our target audience.- Website Updates: Regularly updating our company website to ensure it is current, user-friendly, and optimized for search engines. This includes adding new products, updating event information, and maintaining overall site functionality.- E-commerce Platform Management: Overseeing our online sales platforms, including e-commerce sites, Glovo, and Uber Eats. This includes managing product listings, monitoring sales performance, and ensuring a seamless customer experience.- Event Organization and Planning: Coordinating and executing various events, from small gatherings to large-scale functions. This involves logistical planning, vendor management, and on-site supervision to ensure successful event execution.- Marketing Support: Assisting in product marketing efforts by developing promotional strategies, creating marketing materials, and supporting overall communication initiatives to drive product awareness and sales.- Communication: Enhancing internal and external communication to ensure consistent and effective messaging across all channels. This includes writing press releases, managing email campaigns, and liaising with stakeholders.

- Extensive knowledge of ice cream, hot beverages and desserts .- Responsible for organization and cleanliness of the store.- In charge of placing weekly orders.- Cash register operation. - Teamwork and oral communication.- In charge of training new staff. - Responsible for time and attendance control.

● Gave personalized advice through telephone service, email, chat...● Resolved customers incidents through the different channels.● Assisted customers in web navigation.● Referred calls to the corresponding departments.● Maintained record of activity.● Worked flexible hours, night, weekend and holiday shifts.