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Andrea Carolina Acosta Ducon is listed as Product Manager | Data Analyst | Operational Excellence | Continuous Improvement | ERP | SQL | Phyton | Power BI at Instaleap, a company with 38 employees, based in Bogota, D.C., Colombia. AeroLeads shows a matched LinkedIn profile for Andrea Carolina Acosta Ducon.
Andrea Carolina Acosta Ducon previously worked as Support Manager at Instaleap and Partner Relationship Manager LATAM at Rappi. Andrea Carolina Acosta Ducon holds Maestria, Supply Chain Management, 4,7 from Universidad Sergio Arboleda.
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Soy una profesional con una sólida formación en gestión de proyectos, especializada en el análisis y optimización de procesos a través de metodologías de mejora continua como lean manufacturing, kaizen, utilizó herramientas analíticas para generar valor para la empresa. Cuento con más de diez años de experiencia, liderando áreas de mejoramiento, demostrando capacidad para implementar iniciativas de innovación y transformación digital, reduciendo costos operativos. Actualmente, como responsable de soporte, logro una mayor satisfacción del cliente y competitividad empresarial. Destaco por mi liderazgo, proactividad y capacidad para trabajar en equipo, superando obstáculos con determinación.Tengo un Master en Supply Chain y una especialización en Gerencia de proyectos.
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A career timeline built from the work history available for this profile.
Colombia
Responsible for managing and optimizing the global support team (covering LATAM, Europe, and Brazil), and developing tools and processes for customer training through digital content.- Led the improvement of CSAT support, increasing satisfaction from 6% to 85%.- Managed, optimized, and automated Jira projects, including the creation of Jira-Slack.
Bogotá, Distrito Capital, Colombia
Responsible for the management and optimization of support and training to allies in the 9 countries.- Responsible for evaluating and managing the necessary improvements for partner operations on the Mi tienda and App Shopper platforms.- Responsible for managing and improving the CSAT and NPS (achieving CSAT 10% to 70%, achieving NPS 5% to 40%).
Bogota, D.C., Departamento Bogotá Distrito Capital - Departamento, Colômbia
Responsible for allied support management.- Responsible for automating solutions for allies in a timely and practical manner- Responsible for the creation and definition of the BOT to respond to allies- Responsible for the management and improvement of CSAT Support, achieving 10% to 70%- Responsible for the documentation of the support team to provide.
Bogotá, Distrito Capital, Colombia
Responsible for the catalog area, the promotions area, the Stores area and the BPO team for the company's products.- I was in charge of the operation of the creation and updating of the catalog, promotions and stores in the App in 9 countries for E-commerce and CPGs- Achieve the optimization and standardization of product creation and update times.
Bogotá D.C., Colombia
Responsible for leading and executing improvement projects for transversal processes of the supply chain and the company, Responsible for the company's Coding team.- Led and implemented improvement projects for the planning area of "Distribution Resource Planning" (DRP) for Colombia, Mexico, Ecuador.- Led the ERP unification project of the DRP, MRP and MPS.
Bogotá D.C., Colombia
Responsible for leading and executing improvement projects for transversal manufacturing processes.- I carried out the definition, standardization, implementation and training of the new ERP (QAD) in the manufacturing area.- Implemented and standardized the WMS (JDA) in the production area.- Managed the production documentation management system.-Developed.
Bogotá D.C., Colombia
Responsible for leading and executing improvement projects for transversal processes in the company, Responsible for the improvement area of the company.- I carried out the gathering of information and improvement of productive operations standards in all the productive lines, documented the quality management system of the area- Execute the analysis and.
Bogotá, Distrito Capital, Colombia
Responsible for monitoring the 5 production lines of hydrogenation, fragmentation and refinery, seeking to improve production efficiency.- I managed the parameterization and documentation of the production lines in the quality management system of the manufacturing area.- I made the tools for the management and control of raw material inventories.- Made.
Other employees you can reach at instaleap.io. View company contacts for 38 employees →
Byron Hernández
Colleague at Instaleap
Bogotá D.C. Metropolitan Area, Colombia
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CE
Carlos Eduardo Duarte
Colleague at Instaleap
Colombia, Colombia
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MA
Maria Alejandra Galindo Rincon
Colleague at Instaleap
Medellín, Antioquia, Colombia, Colombia
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DA
Daniel Alejandro Contreras Aguilar
Colleague at Instaleap
Bogotá, Capital District, Colombia, Colombia
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RV
Rafael Vargas
Colleague at Instaleap
Barranquilla, Atlántico, Colombia, Colombia
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AA
Andres Aldana Salinas
Colleague at Instaleap
Bogotá D.C. Metropolitan Area, Colombia
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JF
João Filipe Rodrigues Seixas
Colleague at Instaleap
São Paulo, São Paulo, Brazil, Brazil
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JE
Jorge Enrique Hernández Amaya
Colleague at Instaleap
Bogota, D.C., Capital District, Colombia, Colombia
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RA
Reynell Arkad Devji Quevedo Pereira
Colleague at Instaleap
Cali, Valle Del Cauca, Colombia, Colombia
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TL
Tatiane Louzada
Colleague at Instaleap
Rio De Janeiro, Rio De Janeiro, Brazil, Brazil
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Quick answers generated from the profile data available on this page.
Andrea Carolina Acosta Ducon works for Instaleap.
Andrea Carolina Acosta Ducon is listed as Product Manager | Data Analyst | Operational Excellence | Continuous Improvement | ERP | SQL | Phyton | Power BI at Instaleap.
Andrea Carolina Acosta Ducon is based in Bogota, D.C., Colombia while working with Instaleap.
Andrea Carolina Acosta Ducon has worked for Instaleap, Rappi, Quala S.A., Agp Glass, and Team Foods.
Andrea Carolina Acosta Ducon's colleagues at Instaleap include Byron Hernández, Carlos Eduardo Duarte, Maria Alejandra Galindo Rincon, Daniel Alejandro Contreras Aguilar, and Rafael Vargas.
You can use AeroLeads to view verified contact signals for Andrea Carolina Acosta Ducon at Instaleap, including work email, phone, and LinkedIn data when available.
Andrea Carolina Acosta Ducon holds Maestria, Supply Chain Management, 4,7 from Universidad Sergio Arboleda.
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