As a seasoned professional in facilities management and architecture, I bring a wealth of experience to the table. Currently serving as the Soft Service Facilities Supervisor at Equans Services UK, I oversee operations across 22 sites within the His Majesty's Court and Tribunal Services (HMCTS) South East portfolio. My achievements include a remarkable 75% reduction in client complaints within the first 3 months through strategic planning and effective communication. I've led investigations into worker misconduct, recruited and onboarded agency staff, and ensured the quality of services meets BICS standards.Prior to this, my role as a Space Planner at the BBC involved conducting comprehensive desk audits and recommending space re-utilization. In my brief stint as an Assistant Facility Manager at Cushman & Wakefield, I managed emergencies, coordinated safety measures, and facilitated smooth daily operations.My journey in architecture, highlighted by my tenure as the Founder/Senior Architect at Antora24 Ltd, involved overseeing projects exceeding £1 million in cost. I've demonstrated proficiency in strategic decision-making, financial analysis, and team leadership. Additionally, as an Architectural Supervisor at Definite Strokes Nigeria Limited, I ensured proper documentation, collaborated on quarterly reviews of project goals, and built the capacity of site and facilities workers.My foundational experience as an Architectural Intern at Fovak Nigeria Limited involved designing diverse projects and utilizing AutoCAD for design plans. Beyond my professional roles, I've authored three books and founded a for-profit organization aimed at nurturing individuals and couples in relationships. As a certified life coach and NLP practitioner, I've engaged in over 70 hours of apprenticeship, providing one-on-one clarity and goal-setting sessions.My commitment to continuous improvement is reflected in a diverse set of certifications, including First Aid at Work, Leadership in Health, Cybersecurity Awareness, and Life Coaching & NLP. At Marriage Nurturer, our ethos is rooted in helping relationships flourish, guiding couples from chaos to a happily ever-living lifestyle.