Andrea Ecklund Email & Phone Number

• Request initial precertification authorization and complete concurrent reviews with insurance companies for clients attending substance use residential and intensive outpatient programming
• Complete appeal requests and peer reviews with insurance companies if a denial for authorization is issued in order to secure funding for a client without a disruption in treatment
• Complete quarterly chart audits for counselors across four different program locations in order to ensure complete and detailed documentation

• Completed initial precertification and concurrent reviews with insurance companies for patients in the inpatient and partial hospitalization programs to ensure coverage for psychiatric services
• Collaborated with multidisciplinary staff in regards to patients’ treatment planning and discharge planning, and communicated any insurance questions or concerns to the appropriate staff
• Advocated on behalf of patients in regard to any concerns or complaints they had regarding their treatment and care on the inpatient unit to maintain compliance of human rights

Savage, MN

-Originally hired as a front desk receptionist, which included clerical duties such as checking in patients, scheduling patients for appointments using online appointment system, verifying insurance, answering phones, and answering questions about our clinic-Promoted to psychiatric assistant, which includes working closer with our nurse practitioners.

• Provided psychotherapeutic services to individual clients with a variety of mental health diagnoses and ranging in ages from 8-years-old to 66-years-old
• Assessed and completed mental health evaluations for clients who are currently on probation as a part of their court requirements
• Attended weekly individual supervision and biweekly group supervision with the executive director of the agency and other mental health counseling interns

-Advised students on the process and logistics of study abroad by providing information on different locations, academic environments, and the application process-Assisted the applications manager by processing students' applications to our partner schools and updated students' profile on their online portal-Communicated with students through email and in.

• Assisted students, faculty, parents, and prospective students with their questions about the university in person and on the phone
• Sorted mail, made copies, sent faxes, transferred phone calls, and completed various projects and errands for the professional staff
• Overaw team of desk assistants and ensured communication with new procedures, training of new hires, and help with any questions or concerns

• Sold fruits and vegetables to customers while also providing information on the produce sold to benefit the customer’s experience with the local company
• Managed one produce stand single-handedly to further develop knowledge on inventory, money handling, and customer service

• Assisted customers in purchasing products with the handling of money in order to provide a smooth and efficient shopping experience
• Stocked and filled products throughout each shift to provide a clean, organized, and abundant look in the store

• Communicated with servers and managers to create enjoyable dining experience for customers to maintain repeat business
• Acquired time-management and multi-tasking skills from answering phones, taking orders and boxing food for Curbside Take-Away in order to be organized and have the customer’s order be accurate
• Received Employee of the Month award

Master Of Arts (M.A.), Mental Health Counseling/Counselor

Graduate Certificate, Public Health

Bachelor Of Science (B.S.), Psychology

Activities and Societies: Deans List (multiple semesters), Psi Chi - Psychology Honors Society, Active Minds-UWRF Chapter member, Society.