As a Customer Service Manager at BevMo!, I lead and motivate a team of 15 associates to deliver excellent service and customer satisfaction. I also oversee the store operations, inventory, merchandising, and sales performance, ensuring compliance with company policies and standards. I have a diploma from Maxine Waters Employment Preparation Center, where I learned valuable skills in office administration, computer applications, and communication. I have been in management for two years, and I have a diverse background in the food and retail industries, having worked as a Deli Clerk, a Sales Associate, and a Kitchen Staff. I am proficient in Microsoft Excel and PowerPoint, and I use them to create reports, presentations, and budgets. I am a hardworking, reliable, and result-oriented person, who is always looking for the next opportunity to thrive. I am passionate about providing quality service and products to our customers, and I enjoy working with a diverse and collaborative team. My goal is to advance my career in the retail sector, and to contribute to the success and growth of BevMo!