Andrea Estrada Email & Phone Number

Manhattan Beach, California, United States

• Help in international benefit plan renewals and implementation.• Assist in the creation and mange the Benefits intranet page.• Coordinate employee leaves of absences in partnership with third party administrator by providing employee guidance, communication, and updating systems as needed. • Effectively interprets FMLA, ADA, CFRA, and PDL implications.• Develop and maintain basic knowledge of regulatory guidelines regarding our offered benefits plans and all Skechers benefits content, including both web and print materials.• Administer worker’s compensation in partnership with third party administrator, work closely with adjusters to ensure injuries move along the process in a smooth manner.• Ensure accuracy of benefits enrollment and data by performing quality checks and correcting data files as needed.• Oversee employee terminations within needed systems and partnering with payroll to ensure final check contains benefits deductions as needed.• Provide excellent customer support to all Skechers employees by demonstrating expert field knowledge and providing creative solutions.

• Effectively handle all benefit inquiries and complaints, and work toward a quick, equitable and courteous resolution.• Perform monthly billing reconciliation of all plans by working closely with Payroll and Accounting to ensure accurate employee deductions, expense allocations, and timely payment of invoices.• Work along side managers to place staff members in LOA on payment plans to ensure Benefits deductions were collected and to have no lapse in coverage.• Collaborate with HR Managers in coordinating LOAs. • Administer all employee benefits and retirement for over 1,300 employees and ensure departmental compliance with California and Federal laws related to employee benefits.• Conduct weekly new hire orientation and present benefits and retirement.• Establish and uphold working relationships with insurance broker and carriers to ensure a competitive benefits packet which ultimately attracts and retains high-performing talent.• Administer workers’ compensation claims in partnership with school site managers.• Render customer service to over 1,300 staff members to ensure they understand their options and helped elect the benefits best suited for them and their families. • Supervise the Benefits Assistant and serve as content expert regarding all employee benefits programs, including maintaining knowledge of resources available and understanding of benefit plan designs.

• Automated the creation of profiles in the SmartBen Benefits Portal which increased the department’s efficiency by 30%.• Managed and supervised the Worker’s Compensation claims and portal.• Launched the first ever Spanish Benefits communication for Spanish speakers at Alliance. This included but was not limited to creating Spanish flyers, letters, emails, etc.• Helped in the development of benefits training modules and delivery systems to provide employees with procedural guidance and administrative tools.• Ensured that HRIS systems were up to date in accordance with deductions and benefits terminations.• Provide exemplary customer service support to internal and external stakeholders.

• Assisted patients in filling out all the necessary paperwork to receive care under Worker’s Compensation.• Verified whether patients qualify for care under Worker’s Compensation by reviewing vendor information and policy numbers.• Made sure all Worker’s Compensation claims are inputted into the according systems.• Provided patients with different payment plans depending on needs.• Verified member benefits and notified members of costs.• Provided translation services to doctors, staff and patients to ensure patients obtain the best care possible.

• Collaborated with supervisor in designing and implementing a multi-year dependent back-up care plan by setting up meetings with outside vendors to learn about their services and reported back to HR Benefits Manager which resulted in the organization implementing one of the researched plans.• Assisted the LOA Associate with Worker’s Compensation submissions and attended quarterly worker’s compensation reviews and meetings alongside the HR Benefits Manager and Berkshire Hathaway to prevent the time gaps between injury and report.• Played a vital support role in the 2020 Open Enrollment which included presenting benefits and created the first annual Spanish seminar.• Monitored the SmartBen Benefits portal for all new hires and processed benefits elections to ensure accurate logs and correct delivery of information to the broker.• Processed separation of employments and updated benefits portal accordingly.• Developed and maintained basic knowledge of regulatory guidelines regarding the offered benefit and plans.• Assisted the HR Benefits Manager with invoices ranging from $5,000 to $12,000 which resulted in a more efficient department.

Westwood

• Coordinate health and safety classes for business and low-income workers to improve worker health and safety.• Manage invoices and payments.• Help costumers sign up and register for safety classes.• Coordinate events and classes.• Mailing, faxing and copying important documents.• Data entry.• Assisting in special projects.

Greater Los Angeles Area

• Transcribe 3 to 5 interviews per day.• Help set up 2 to 4 photoshoots per week.• Monitor that every email and pitch is being sent on time.

Greater San Diego Area

• Facilitated the living experience of over 500 students.• Documented the entrance of over 50 visitors per day.• Facilitated the moving in and out experience for 500 families.• Provided students with the resources to resolve residential conflicts.

Greater Los Angeles Area

• Gathered data and information about the LA River for Environmentalists and Biologists working on the development of the LA River.

Los Angeles, Ca

• Tutored students from 9th through 12th grade, who were part of the program English as a Second Language (ESL).• Helped 10-15 new students adapt to American culture.