• Provided Subject matter knowledge on existing process, products and systems to projects, programmes and new product development teams; enabling optimum processes to be designed and implemented.• Worked with Business Analysts, Project Managers and Solution Designers in virtual teams to design and implement End-to-End Solutions which meets both the needs of our customers and our business drivers.• Represented the requirements for new product development; ensuring that the affected colleagues across the Vodafone teams have the required knowledge & understanding to enable the successful validation and processing of these types of requests.• Conducted User Acceptance Testing for all systems development and provided the co-ordination and support for full Operational Readiness Testing in the affected teams.• Designed, documented and delivered processes which comply with Vodafone Quality Management Standards (ISO90001) to support New Product Designs, programmes and projects into the Order Validation / raising teams across VUK, VGE, and VCS.• Used Continuous Improvement methodologies to enhance/improve existing processes and working practices.• Planned changes to process, systems and teams through stakeholder engagement, analysis and participation.• Set and managed the performance goals and KPI’s of a small team, ensuring personal development plans are in place reviewing these regularly in 121’s in line with the Performance Dialogue process.• Managed resources and capability within the team (and the wider organisation) in line with demand and Opex requirements.