Andrea Foreman

Andrea Foreman Email and Phone Number

VP of Electronic Services at PrimeWay Federal Credit Union @ PrimeWay Federal Credit Union
Andrea Foreman's Location
Houston, Texas, United States, United States
Andrea Foreman's Contact Details
About Andrea Foreman

Experienced Human Resources Business Partner and Operations Manager with a demonstrated history of working in the financial services industry. Proven ability to partner with clients to align HR strategies with business priorities. Strong knowledge of Employment law, HR Consulting, Coaching, Employee Retention, and Talent Management. Proven ability to manage call center operations demonstrating skills in service level management, staff development, analyzing risk, and process improvement.

Andrea Foreman's Current Company Details
PrimeWay Federal Credit Union

Primeway Federal Credit Union

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VP of Electronic Services at PrimeWay Federal Credit Union
Andrea Foreman Work Experience Details
  • Primeway Federal Credit Union
    Vp Of Electronic Services
    Primeway Federal Credit Union Oct 2019 - Present
    Houston, Texas, Us
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  • Jpmorgan Chase & Co.
    Risk Operations Manager
    Jpmorgan Chase & Co. 2012 - Mar 2019
    New York, Ny, Us
    Manage operational oversight for Fraud customer service business functions and as many as 200 team members, including 10 Team Managers. Provide the daily oversight for SLAs, AHT, ASA, reporting, budgeting, employee retention, customer satisfaction, quality, process improvement initiatives and other operational tools for managing effectively.
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  • Jpmorgan Chase & Co.
    Human Resources Business Partner
    Jpmorgan Chase & Co. 2005 - 2012
    New York, Ny, Us
    • Provide Human Resources consulting for JPMorgan Chase Retail Banking.• Proactively drive a broad HR agenda by delivering innovative HR solutions that meet strategic business needs • Provide professional consultation to managers and employees on topics including: employee relations, staffing, organizational development, change management, compensation, HR polices procedures, diversity, etc. • Act as an employee advocate ensuring that all employees and managers are able to express concerns in a manner that is respectful of all individuals and supportive of our goals • Assume a leadership role in supporting all business priorities particularly staffing and retention • Act as a liaison with Staffing on recruiting needs and with AccessHR on benefit and payroll related problems • Assist with the delivery of training programs on HR policies, systems and procedures as needed • Manage salary administration and full-year compensation planning process
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  • Jpmorgan Chase & Co.
    Customer Satisfaction & Reporting Manager
    Jpmorgan Chase & Co. 2004 - 2005
    New York, Ny, Us
    • Manage the process for delivering informative Customer Experience and Internal Score Analysis reports. Provide ongoing trend data. • Manage Customer Satisfaction survey process. Establish and manage survey assessment tools to effectively evaluate and measure the customer experience. • Responsible for coordinating and implementing various quality initiatives to ensure consistency across all lines of business; reporting, analysis, presenting data and results, and implementing process changes, particularly as related to Customer Satisfaction Survey process. • Directly manage a staff of Business Analysts. • Ensure that the Telephone Banking metrics and processes are consistent with best practices and industry standards via participation in benchmarking studies. • Conduct ad-hoc internal research/ process improvement projects.
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  • Jpmorgan Chase & Co.
    Division Manager
    Jpmorgan Chase & Co. 2001 - 2004
    New York, Ny, Us
     Project implementation leader for Consumer Banking on various projects and business initiatives to improve processes. Effectively communicate goals, objectives and overall business strategy to all levels of management.  Delivered consistent information that is vital to increasing productivity and performance of frontline operations staff and Managers.  Improved the new hire experience globally by identifying gaps and streamlining the new hire on-boarding experience. Continually looked for process improvements in the new hire training programs. Managed staff of approximately 2 Development Center Managers (Houston and Arlington) and their respective teams (approximately 160 new hires per month).  Assigned development plans and performance reviews for all direct reports.  Implemented and prepared team meetings guides to ensure consistent training is delivered across Telephone Banking. Identified additional training needs for each site and coordinate with Learning & Development to deliver training. Developed action plans for process improvement.  Created global processes and procedures for the Development Center training of new hires.
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  • Jpmorgan Chase & Co.
    Job Coach Manager/Call Center Manager
    Jpmorgan Chase & Co. May 1994 - Jan 2001
    New York, Ny, Us
     Manage 26(24x 7 ) Job Coaches to ensure that call monitoring and coaching is delivered to all telephone bankers and entered into the quality system by the end of each month. Research and resolve escalated quality issues from the Job Coaches, Customer Satisfaction &Quality, and Knowledge Management. Partnered with the senior management team to ensure there is sufficient manager coverage during business hours. Process incentive reports for payouts during each quarter.  Managed and develop 22 Customer Service Representatives to meet the Contact Centers performance goals. Coached staff to achieve performance goals set by senior management.  Develop Mandatory Meetings for Telephone Banking to ensure consistent information was delivered across the channel
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  • Toastmasters International
    Area N-24 Governor
    Toastmasters International 2007 - 2008
    Englewood, Colorado, Us
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Andrea Foreman Skills

Employee Relations Management Leadership Training Human Resources Process Improvement Change Management Recruiting Banking Organizational Development Performance Management Talent Management Coaching Program Management Hris Call Centers Employee Benefits Hr Policies Payroll Deferred Compensation Benefits Administration Personnel Management Hr Consulting Business Process Improvement

Andrea Foreman Education Details

  • John Jay College (Cuny)
    John Jay College (Cuny)

Frequently Asked Questions about Andrea Foreman

What company does Andrea Foreman work for?

Andrea Foreman works for Primeway Federal Credit Union

What is Andrea Foreman's role at the current company?

Andrea Foreman's current role is VP of Electronic Services at PrimeWay Federal Credit Union.

What is Andrea Foreman's email address?

Andrea Foreman's email address is an****@****ase.com

What is Andrea Foreman's direct phone number?

Andrea Foreman's direct phone number is +121227*****

What schools did Andrea Foreman attend?

Andrea Foreman attended John Jay College (Cuny).

What skills is Andrea Foreman known for?

Andrea Foreman has skills like Employee Relations, Management, Leadership, Training, Human Resources, Process Improvement, Change Management, Recruiting, Banking, Organizational Development, Performance Management, Talent Management.

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