Originally hired for Customer Service, I attained knowledge of Biagi Bros. inside and outside the warehouse/ office.• Being a Transportation Manager includes dispatching, driver management, driver check in, inbound/outbound orders and communicating with common carriers and Biagi drivers. Offering communication with our forklift drivers and warehouse supervisors in regards to loading doors, as well as expedite the loading duration in order of arrival. • Customer Service Representative consists of schedule planning, product and order management, entering inbound and outbound orders. In additional to scheduling appointments, troubleshooting skills for shipping/receiving errors and ongoing communication with our customers is key to a growing business.• As a Billing Manager, being knowledgeable about your company, its carriers and customers are important. Creating Freight Bills, Sales Orders, Dispatches and Invoices play an important part in Account Payable/Receivables. Problem Solving and recognizing the difference between bills of lading (BOL) and proof of deliveries (PODs) are part of the invoice process. . • Being an Office Manager means I assist co-workers wherever needed. I currently help train new hires provide Administrative Assistance, Verify and Audit customer orders in addition to keeping a positive work space.• Having knowledge of all aspects of our warehouse and office environments help provide the Team Leadership skills needed to create an exciting and enjoyable company to work for. • TECHNOLOGY SKILLS - Proficient in Excel, Word, Outlook, 10-key, AX, ProdUser, High Jump, Company Portal Software, JDE, TMW, Billing Register, Crystal Report, Tracking/Trace, D2, XRS

Managed high profile accounts from across the United States and developed new accounts by working in conjunction with our distribution and sales channels, and Regional Managers.• Achieve business objectives by penetrating new accounts with product, solution and service offerings/bids.• Developed and managed channel partners to achieve channel goals.• Leveraged company's regional reach to influence decisions on projects for timely delivery to the customer base.• Proactively pursued the development and execution of strategic account plans to ensure achievement of assigned business goals.• Developed, built and nurtured long-term relationships with key management within the customer organizations.• Assisted management in driving sales plans, strategies and scheduling.• Formed account teams and coordinated team activities while minimizing sales and marketing costs and maximizing sales/bids.• Actively updated account plans based on changing market, customer conditions, and competitive activity.• Diligently sought out drivers with Class A certifications from various sources transferred into our recruiting software. • Compiled inbound applicant’s personal and professional information an inputted into EBE.• Completed various background checks while scanning DAC, CDLIS and MVR reports.• TECHNOLOGY SKILLS - Proficient in Excel, Word, Outlook, AS400 Dispatch, Oracle, Lotus Notes, and 10-key

Managed stock transfers across the United States utilizing land and rail freight and moved 2-3 million dollars in freight per week.• Created shipment documentation including commercial invoices and BOL's filings.• Took over a $500,000 weekly, high profile accounts and turned our vendor compliance rating from average to top 2%.• Coordinated with freight forwarders to expedite documentation and ensure timely delivery of international shipments via LTL and FTL partners.• In charge of same day rush processing. Coded individual orders printed BOL's, invoices, picking/shipping labels and made sure all orders were picked, packed and shipped.• Handled outgoing interoffice mail to corporate office and 3 other distribution centers. Reduced costs by 30% by implementing procedure for needs by date.• Scheduled and followed up on appointments for the customers

As a part of a Retail environment, I was involved in customer service, warehouse, sales, clerical and cash handling. While working multiple shifts, I gained self-motivation skills requiring minimal supervision. By maintaining knowledge of all departments, I trained new employees and provided leadership experience when coverage was needed.