Responsible for order entry and customer service to French speaking (Canadian region) and English speaking (USA) clients. Identified and resolved order processing and SAP systems related issues.Managed Projects for Business Trade improvement with Distributors in the Canadian Region, aiming to minimize import costs. Created a weekly report which allowed customer a further visibility of overall business with the company, allowing an excellent customer service experience. Worked alongside supply chain to ensure on time shipping/delivery of material for an optimal customer service. Responsible for reporting weekly team metrics to the Customer Service senior positions. Supported as Team Lead to a team of fifteen CS associates.

Managed Compliance in the virtual operations according to foreign trade law. Six Sigma project: Cummins ITPM: Virtual Operations data base: Participated in the creation of this e-tool designed to reduce manual work and provide cost reduction within the department. Withheld training meetings with the supply chain departments and with the company’s suppliers. This project was nominated for best six sigma Cummins projects 2016.Overall responsibility for accuracy and integrity of tariff classification for the major business units in the company to avoid governmental commerce penalties. Participated in the improvement project as the Global manager of GTM tool: A virtual project which harmonized the various tariff codes worldwide for the company's product, worked alongside Cummins China, India, USA, and UK. Withheld monthly counseling meetings with the representatives from each of the global departments.Managed Custom Broker relationship, withheld monthly metric performance meetings, and visited brokers to continue building an efficient relationship. Global Trade Compliance Cummins homepage: Creator and Manager of the monthly and per Q metric system report: Created a space for the global departments to interact. Held training meetings with China, India, USA, and UK on the use of this website. Scheduled and managed the meeting between the countries and the global director.Provided the highest level of Customer Service and training to the Supply Chain departments. Withheld training sessions to notify and update any modifications within the trade law and conjointly updated logistics processes. Presented bureaucratic formalities to government to comply with foreign trade law requirement. Built a relationship with the Company's Representative in the Secretary of tax administration.

Responsible for order entry. Identified and resolved order processing and Oracle/ MAPICS systems related issues. Identified inconsistencies, exceptions, typos, or oversights in orders. Established, developed and maintained business relationships with current customers. Quoted, processed orders and related finance duties. During the period in the position, participated in six-sigma philanthropic community project. Participated in the creation of sales forecasts.