- Help Spanish-speaking customers via e-mail, chat, and telephone- Work together with the team to reach the best customer satisfaction (including other KPI's)- Translate promotional texts and/or customer surveys - Manage customer accounts and other back office tasks.- Follow company policies and practices regarding player safety, protection, and responsible gaming

Answering customer inquiries through various channels such as phone, email, and chat in a timely and professional manner (Salesforce and Dialpad)Providing customers with accurate and detailed product/service information.Assisting customers in resolving any product or service-related issues through effective problem-solving techniques.Developing and maintaining positive customer relationships and ensuring customer satisfaction.Ensuring all customer information is accurately captured and recorded in the customer database.Meeting and exceeding customer service standards and goals.Work collaboratively with other team members to resolve complex customer issues.Continuously identifying and recommending process improvement opportunities to deliver the best customer service experience to the customers.

Provide customers with high-quality care and service, always seeking the best experience by responding to their requests channeled through ticket management tools (Zendesk and Jira)Proporcionar a los clientes una atención y servicio de alta calidad, procurando siempre la mejor de las experiencias respondiendo sus solicitudes canalizadas a través de herramientas de gestión de tickets (Zendesk y Jira)

I advised clients in person/online regarding sales and possible inconveniences they could present in their orders.Knowledge in e-commerce software Magento.I created templates to expedite and provide a quick and effective response to the most frequently asked questions.I prepared the weekly Newsletter focused on publicizing current promotions, new products, and launches.Provided quality support to customers through tickets managed in Zendesk.Post-sale follow-up to ensure customer satisfactionAsesoré a clientes de manera presencial/online en cuanto a ventas y posibles inconvenientes que pudieran presentar en sus pedidos.Conocimiento en el manejo de software de e-commerce Magento.Creé macros para agilizar y proporcionar una respuesta rápida y efectiva a las inquietudes más frecuentes.Elaboré el Newsletter semanal enfocado a dar a conocer promociones vigentes, productos nuevos y lanzamientos.Proporcioné atención de calidad a los clientes a través de tickets gestionados en Zendesk.Realicé seguimiento post venta para garantizar la satisfacción del cliente.