Portfolio Management – Client: FAOAnalysis of the organization context through the main dimensions (processes, technologies, people).Definition of alternative operating models able to support centralized and efficient management of the Portfolio of initiatives.Technological analysis of the best solutions on the market able to bring added value to the organization.Portfolio Management and Technology Strategy – Client: Regione Siciliana (ARIT)Design and introduction of structured processes for the portfolio and project management.Support the Innovation Technology Authority for the requirements analysis and planning of initiatives related to Digital Evolution Programs.Definition of the three-year IT strategic plan and evaluation of new Tech Trends.Workflow automation – Client: AmplifonFunctional analysis for the introduction of ServiceNow for the definition of a model "focused on employees" in the management of:- HR processes and data management- Onboarding and asset management for employees- Asset management for shops IT Strategy Plan – Client: BulgariDefinition of the three-year IT strategic plan (2020-2022), focused on the definition and prioritization of the planned IT solutions. Identification and analysis of IT initiatives in terms of economic, business and value chain impacts; IT cost analysis (Opex and Capex)PMO – Evolution of the telematic platform – Client: Octo Telematics S.r.l.Management of the PMO and Governance teams. Support for the client’s needs and the evolution of the telematics platform by managing the following key activities:• Offering and Value Proposition• Contract Management• Demand and Project Management• Service and Incident ManagementCoordination of the proper delivery of IT Demand process and Quality Assurance through the management of the following sub-processes:• Capacity Planning and Budget Management;• Requirements and IT solution definition;• Development and Test monitoring.

Program & Demand Management – Client: TIM Information Technology S.r.l.Support for feasibility study, cost and schedule estimate in Customer Care Area, IPTV architecture and Prepaid & Postpaid Offers/Services.Requirement definition and editing of related documentation (workflow diagrams, technical documents, process mapping).Identification of information systems involved in the development of new requirements.Task planning according to scheduled releases.Project Management Office (PMO) of different innovative projects, such as: new SMS caring services, IVR evolution for Self-caring activities, enhancement of Customer Care systems for Trouble Tickets management, Human and Not-Human channels integration, introduction of Workflow Management and Next-Best-Action tools, evolution of Prepaid & Postpaid Offers on FTTCab and LTE connectivity.In-depth knowledge of IT architecture, CRM systems and eTom processes.CTO Design - Client: Mediaset S.p.a.Definition of a strategic path of organizational and technological transformation to allow Mediaset to maintain leadership in the Italian Media market, also with respect to new trends or emerging challenges.The main design stages include: assessment of organizational and technological As Is model, analysis of technology trends and market challenges, analysis of the main target model, definition of technological and organizational To Be model.

Development of management information system (based on Revolution platform)