Andrea Goddard work email
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Andrea Goddard personal email
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Avaya Professional Sales Specialist in Unified Communications, Contact Center and Data Solutions
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Sr. Director Of RenewalsRingcentralDenver, Co, Us
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Avp, Customer Success And RenewalsRingcentral May 2024 - PresentBelmont, Ca, Us
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Sr. Director Of RenewalsRingcentral Jun 2023 - PresentBelmont, Ca, Us
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Director RenewalsRingcentral Apr 2020 - PresentBelmont, Ca, Us
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Account Manager, Service ProvidersIr Apr 2018 - Apr 2020North Sydney, Nsw, Au -
West Strategic Services Sales DirectorAvaya Sep 2015 - Apr 2018
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Director, Us Channel Services SalesAvaya May 2015 - Aug 2015
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Senior Channel Services Sales ManagerAvaya Jan 2013 - Apr 2015
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Services Account ManagerAvaya Apr 2012 - Dec 2012
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Area Sales Manager, Center Based Service SalesAvaya Oct 2008 - May 2012Quota $408M Total Contract Value and $354M Annuity billing with year to date attainment 112% and 103%.Restructured to align with organization changes & restructure of team midyear FY10 to align with indirect and direct resources.Account planning, resource allocation and quota settingDaily management of sales team and maintenance growth objectives. Bi-monthly in depth funnel reviews with each Services Account Manager to review opportunities, account strategies, forecast and use of ValueSelling methodology.Engagement with Business Partners supported within my team to align on strategy, escalations, revenue targets and results.
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Channel Service Sales ManagerAvaya Sep 2007 - Oct 2008Responsible for interviewing, hiring and on boarding new Channel Service Sales teamParticipated in FY08 planning, assignments and quota setting for new Channel Sales teamsCoached new team achieve 100% combined attainment against quota for FY08Winning team in organization for highest net new and incremental revenue in Q4 at 164% of targetParticipation in Six Sigma project to improve maintenance contract process with the Business Partner Customer Care Center leading to decrease in average processing from two weeks to two days.Conduct bi-monthly funnel reviews, one-on-ones and quarterly operations reviews with each Sales Representative.
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Operations Manager, Services Solutions SalesAvaya May 2006 - Aug 2007Responsible for starting Client Advocate Manager team, managing team resource growth and exceeding set objectivesManagement of Small of Large sales team supporting services contracts for Global Account Organization and Named AccountsManagement of Denver Save Desk supporting retention of Global and Named AccountsOperations responsibilities including quota setting, account planning, compensation, lead special revenue generating projects and revenue tracking.
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Executive Relationship ManagementAvaya Jan 2005 - Apr 2006Manager, Executive RelationshipsResponsible for selecting and recruiting senior level customer executives to Customer Contact Council and Executive Advisory CouncilManaged executive customer recruiting for July 2005 Customer Contact Council resulting in first ever wait list for membershipCo-planned and Co-produced July 2005 Customer Contact CouncilCreated and managed executive relationship membership database Planned and produced Pilot Executive Forum Program to expand thought leadership beyond select membership of CouncilsCreated and managed communication plan for executive thought leadership content distribution internally and externallyWorked with and developed relationships sales teams to recruit, evaluate and follow up with Council and Forum prospective customers
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Services Manager Remote Technical ServicesAvaya Jun 2004 - Jan 2005Responsible for coaching a team of occupational associates responsible for remote technical assistance to end user customers Monitor call volume, make necessary resource adjustments, continually review associate performance and conduct regular reviews, take disciplinary actions when necessary, motivate team to submit sales referrals, and create and monitor training programPlanned and managed 2004 Customer Service Week for remote technical associates at both Denver locationsProject managed creation of Managed Services Video for the 2005 Leadership Conference in Las VegasCo-managed project to consolidate toll free numbers to a single number for all of AGS (1-866-AVAYA-66).
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Services Leadership Rotational ProgramAvaya Jun 2003 - Jan 2005
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Associate Manager Services Annuity Sales OperationsAvaya Jan 2004 - Jun 2004Tracked and managed the delivery of Expert View Reports demonstrating the value of Avaya maintenance to end user customers.Tracked and managed the delivery and completion of the Sales Associate Certification ProgramLed the management, training, tracking and launching of Maintenance Cross Selling offers to Annuity Sales TeamTracked and drove lead generation for Customer Showcase and Reference ProgramManaged revenue recovery and renewals of Octel Maintenance contracts
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Associate Manager, Global Services MarketingAvaya Jun 2003 - Dec 2003Developed competitive positioning collateral, website, analysis and Sales AlertsCo-created and managed the Avaya Almanac tool, an Avaya facts repository for sales and marketing to leverage.Managed press, marketing and analyst activities around offer launches; created and researched presentations for business leaders' key note speechesAssisted in the development of Avaya Fortune Magazine Wrap
Andrea Goddard Skills
Andrea Goddard Education Details
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Colorado State UniversityBusiness Marketing -
Colorado State UniversityBusiness Administration-Marketing; Technical Journalism-Public Relations
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Colorado State UniversityMarketing
Frequently Asked Questions about Andrea Goddard
What company does Andrea Goddard work for?
Andrea Goddard works for Ringcentral
What is Andrea Goddard's role at the current company?
Andrea Goddard's current role is Sr. Director of Renewals.
What is Andrea Goddard's email address?
Andrea Goddard's email address is ac****@****aya.com
What is Andrea Goddard's direct phone number?
Andrea Goddard's direct phone number is +190869*****
What schools did Andrea Goddard attend?
Andrea Goddard attended Colorado State University, Colorado State University, Colorado State University.
What skills is Andrea Goddard known for?
Andrea Goddard has skills like Management, Leadership, Account Management, Training, Channel, Sales Management, Call Centers, Business Development, Sales, Channel Strategy, Channel Sales, Communication.
Who are Andrea Goddard's colleagues?
Andrea Goddard's colleagues are Dylan Jennings, Victoria (Beck) Booc, Irish Lalis, Ein Culhane, Jodie Reyes, Mustafa Berk, Austin Miranda.
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