Andrea Gonsman Email and Phone Number

Manage day-to-day operations for technology at all 3 campuses of Holy Trinity Catholic School in Altoona, PA and Hollidaysburg, PA. Provide long-term, strategic, project planning for infrastructure upgrades. Lead implementation projects for Learning Management Systems, phone system migration. Implementation of proactive maintenance schedules and equipment upgrades to minimize reactive break/fix issues. Provide break/fix repair as needed on workstations, laptops, servers, network equipment, and peripherals. Work closely with the finance team to provide yearly budgetary requirements for projects. Maintain helpdesk and ticketing system. Train and manage seasonal staff and volunteers. Manage iPads through MDM interface. Maintain inventory of equipment. Provide continual training to teachers and staff for Security Awareness.

• Update and maintain multiple church PCs -Windows updates, Java, K-lite, and other software and codec updates -Data transfers between PCs -Installed Windows 10 upgrades -Remove malware as necessary• Assist in troubleshooting computer and network issues• Install and maintain office laser printer• Utilize Media Shout software to create presentations using different forms of digital media -PowerPoint presentations -Videos -Audio clips and songs• Create, update, and maintain training program for technology staff• Assist with move to online services via Facebook, YouTube, and website during COVID-19 crisis -Update Facebook page -Reopen and moderate Facebook group -Create YouTube channel -Upload sermon videos to Facebook and YouTube -Assist with video recording and editing• Attend Leadworship Workshop Conference in place of Director of Technology• Organize and maintain file folders for information used by the church team• Maintain song lyric database• Ensure technology staff coverage for weekly church services• Run soundboard

• Schedule and perform monthly remote maintenance as well as break/fix for contract customer with over 15 sites and 80 client systems• Provide various services in-house, remote, and on-site including troubleshooting PC hardware, software, and peripheral issues -Help desk support for contract customers -Data transfers * Installation of Operating systems * Locating and installing drivers * Installing proprietary software for customers * Movement of files to new PC -Malware removal -Diagnosis of various hardware issues including but not limited to failing HDD, failing power supplies, RAM issues - Software troubleshooting and password resets• Contact business customers to coordinate upgrades from Windows 7 to Windows 10, stressing the importance of maintaining security updates to them• Manage daily operations and staffing regarding service calls, in-house bench work, and remote support customers for both Cyber Protection Group and Ktaadn Computers. • Fill position of Office Manager for Ktaadn Computers• Create and organize operations procedures• Manage internship and job shadow programs• Coordinate and perform social engineering project for customer vulnerability assessment• Contact customers with updates on the status of their service requests• Follow up with customers on billing situations

Assist with day-to-day computer repairs and rolling out of refurbished machinesProvide various services in-house as well as on-site including troubleshooting PC hardware, software, and peripheral issuesAssist with incident response during client security breachContact customers with updates on the status of their service requests

Manage day-to-day operations for Ktaadn Computers including scheduling service calls, oversee bench work, and provide direct customer interaction.

• Assist customers with sales both on floor and at register• Provide technical support as needed • Enter new inventory into Clover POS System• Assist with website maintenance through Wix as needed• Design and begin monthly newsletter and email blast• Update and maintain Facebook page• Assist with food and beverage preparation• Clean and tear-down kitchen• Clean bathroom as needed• Maintain laundry for reflexology services as needed

I managed volunteer program through recruitment and retention of volunteers. I maintained the Medicare Volunteer Program requirements and assigned and supervised volunteers as needed with patients. I also acted in an unofficial capacity to assist IT department as local helping handsby assisting with the conversion from thick clients to thin clients after company was acquired by Curo Health Services. I also assisted with teaching staff new equipment and software during transition to electronic medical records as well as handled the set up of new machines and equipment as requested by local staff.

I revised and updated Individual Service Plans for consumers under various waiver programs such as COMMCare Waiver, Independence Waiver, ACT 150 Waiver, Attendant Care Waiver and OBRA Waiver in a person-centered approach.

I assessed patients’ spiritual, social, emotional, and financial needs and developed individualized care plans based upon needs. I also counseled patients and families in regard to care options, caregiver burden, and psychosocial issues. I worked in high pressure crisis situations and diffused emotionally charged situations. I collaborated with the patient, hospice team, facility staff, and family on the patient's plan of care.