🌟 Award-Winning Influential Leader | Experienced COO, Operations Director, Managing Director | Transforming Underperforming Businesses🌟I am a highly skilled Customer Contact and Operations Director with extensive board-level experience, working across diverse sectors and environments. My career has been defined by a passion for delivering transformative business outcomes, across both B2B and B2C industries, where I have partnered with some of the most significant clients and brands in the market.Key Skills:• Award-Winning Leadership: Recognised for innovation and results-driven strategies, leading to best-in-class colleague satisfaction and retention• Business Transformation: A proven track record of turning around underperforming businesses by identifying opportunities, optimising operations, and driving sustained profitability• Continuous Improvement: Revolutionising processes to reduce non-value-added contacts to reduce cost and effort and increase customer and colleague satisfaction • Commercially Driven: Developing new business and retention strategies to increase revenue and improve the customer lifetime value, and automating processes to reduce cost and effort• Organisational Design: Designing and delivering optimum operating models across in-house and out-sourced environments