Responsible for all HR operations in the Americas including onboarding, offboarding, Workday Transactions, Employee Portal Content and Questions, Immigration, Contingent Workforce, Leave of Absence, and our new US Compliance and Employee Relations Center of Excellence.

o Direct, plan, and manage the US HR Service Delivery (SD) Teamo Build team performance and commitment to HR Operating objectives and measures to improve HR SD tiered model effectiveness and efficiencies o Clearly define SD Tier roles and responsibilities; including SLA development and metrics for continuous improvement and performance optimizationo Utilize SLAs and key performance metrics to gain insight into the employee experience for SD and subject matter experts… Show more o Direct, plan, and manage the US HR Service Delivery (SD) Teamo Build team performance and commitment to HR Operating objectives and measures to improve HR SD tiered model effectiveness and efficiencies o Clearly define SD Tier roles and responsibilities; including SLA development and metrics for continuous improvement and performance optimizationo Utilize SLAs and key performance metrics to gain insight into the employee experience for SD and subject matter experts o Understand end-to-end business process for employee lifecycle processes and gains a deep understanding of how the business operates and applies that knowledge to all aspects and programs aligning with SD metrics/dashboardo Help ensure process compliance and is the main liaison to Internal controls and risk insuranceo Hire and develop talent to help ensure the highest performing SD team that provides exceptional serviceo Develop, lead, and motivate the SD team through coachingo Generate appropriate progress reports of SD performance against SLA’so Rebuild the US SD operations work-flow to support the global HR technology transformation and help ensure any relevant learnings are shared with EMEA and APACo Oversee day-to-day operational and program management of key projects and/or specific programs of work such as acquisitions, divestments, and mergers Show less

Implemented a contingent workforce program - CTAN which is now Wolters Kluwer's Managed Service Program utilizing KellyOCG as the vendor manager and Beeline as the VMS. Previously temp staffing was unmanaged and decentralized. Currently, centralized with vendor neutral best practices MSP which leverages contingent volume of ~$40M with 25 suppliers covering 149 US office locations, supplying temporary labor in finance, IT, tech support and administrative positions. Designed, managed… Show more Implemented a contingent workforce program - CTAN which is now Wolters Kluwer's Managed Service Program utilizing KellyOCG as the vendor manager and Beeline as the VMS. Previously temp staffing was unmanaged and decentralized. Currently, centralized with vendor neutral best practices MSP which leverages contingent volume of ~$40M with 25 suppliers covering 149 US office locations, supplying temporary labor in finance, IT, tech support and administrative positions. Designed, managed development and implemented a centralized tracking system, CTS, for other kinds of contingent workers outside of the MSP program. Built using an off-shore provider for $25,000 which tracks over $4k content workers including IC's, Off-shore, near shore resource. Show less