Provides guidance and support to the Community Moderation team, responsible for managing a Community of more than 10M Visits YTD.Assists with complex cases, answering questions, and ensuring consistent adherence to community processes. Own, and evolve our community engagement program based on what’s most effective in driving platform participation and community connection.Oversees various projects within the team, ensuring deadlines are met, resources are allocated efficiently, and project goals align with organizational objectives.Maintains up-to-date documentation on community moderation processes, best practices, and standard operating procedures. Keeps the team informed about new product launches, updates, and initiatives. Facilitate discussions and collaborate with product teams to effectively communicate new features and improvements to the community.Inspires our community. Foster pride and brand loyalty by showcasing platform success stories and top-notch work on a regular basis.Regularly reports on community activities, trends, and key metrics to stakeholders across the organization. Use data-driven insights to drive decisions and optimize community engagement strategies.Participates in the development and implementation of strategic plans for community engagement operations, including goal setting, resource allocation, and timeline management. Collaborate with senior management to align operational strategies with overall company objectives.Leads the recruitment process for new Community Engagement Specialists. Develop training programs and materials to onboard new team members effectively, ensuring they understand community standards and practices.Oversees the QA process to monitor and enhance the quality of community interactions.

Directed community operations by configuring Khoros platforms, managing user roles, and updating knowledge bases to enhance team efficiency and resource accessibility.Spearheaded quality assurance initiatives, identifying and implementing improvements in moderation and engagement processes.Trained and mentored team members, fostering professional growth and ensuring alignment with community goals.Elevated user-generated content to showcase success stories, best practices, and critical updates, driving community engagement.Assisted Engagement Specialists with escalations, delivering solutions to complex cases and maintaining policy adherence.Monitored and moderated community interactions, ensuring compliance with guidelines and facilitating positive discussions.Generated and analyzed reports to identify trends and inform strategy, supporting the delivery of impactful community insights.

Moderated daily interactions within the community, being responsible for handling up to 130 posts per day, in order to foster a welcoming and organized environment for users.Consolidated user feedback, producing detailed insights for product, marketing, and support teams to enhance customer experience.Collaborated with team members to maintain groups, update knowledge bases, and promote meaningful engagement.Initiated and led conversations to stimulate participation and strengthen the sense of community among members.Identified and escalated recurring user concerns, ensuring they were addressed by the appropriate teams.Ensured compliance with community guidelines, addressing violations promptly to maintain a respectful space for dialogue.

Acted as a Communtiy moderator, maintaining organized discussions and enforcing community standards to ensure a safe, engaging atmosphere.Provided up to 60 detailed and friendly responses to user inquiries per day, fostering trust and a positive brand experience.Facilitated engagement by welcoming new members, starting discussions, and encouraging participation.Monitored and categorized posts, ensuring content was accurately tagged and free from duplicates.Supported reporting initiatives, compiling data to track trends and measure community health.Partnered with internal teams to transform user feedback into actionable insights and content that supported broader goals.

Layout design for corporate offices in the US and Canada. Product Specification in private offices, corporate spaces, collaborative areas, meeting rooms, receptions.Elaboration of Bill of Materials.Documentation for product installation.Renderings and PowerPoint Presentations.

Commercial establishment design.Budgets, materials procurement, and site supervision of interior design projects.Documentation for the installment of lighting and furniture.Renderings and PowerPoint presentations.

Managed residential and commercial building projects, overseeing design from conception through delivery of finalized construction plans.Led client and external stakeholder communications through email and in-person meetings, ensuring alignment throughout the project lifecycle.Coordinated with other disciplines to achieve construction ready documents.Produced all necessary documentation to support budgeting and execution.