Defence Industry Security Program application support and ongoing maintenance Supply Chain Risk Management & Supplier Security Control auditsExperience working to Defence Industrial Security Program (DISP) requirements, working to Security principles, publications concepts, practices and standards as applied to both Defence and Industry Companies and Suppliers.Experience in the application of Defence security clearance process and procedures.Currency and knowledge of the Security Policy frameworks both PSPF and DSPFExperience working within highly classified Defence security program environments and facilities High level of exposure and experience in processing security clearances Experience with the use and purpose of Security Classifications and Categorisation GuidesExperience as a Defence Industry Security Officer

GRC engagements including protective security with a focus on Defence Industry Security Program, and supply chain risk.

Founder and creator of lovingly crafted memory pillows and heirloom items for heroes.

Support secure and effective delivery of ICT systems to the Department Of Defence.Responsible for: •system security monitoring, •accreditation lifecycle activities, •security reporting, •security verification and validation.Ensure system compliance with Commonwealth security standards as well as privacy and secrecy requirements.Provide leadership in the creation and maintenance of a secure ICT environment across various locations.Lead identification, implementation and review of the full range of security measures to minimise risk to Australian Government assets.Provide security guidance to other teams within the organisation to ensure system integrity is maintained.

•Personnel vetting for NV security clearances.•Examining and reviewing case material•Identifying and resolving inconsistencies and other factors relating to a clearance subject’s suitability.•Obtaining suitable referee reports.•Planning and conducting thorough interviews with clearance subjects and referees as required.•Liaising with relevant internal and external agencies as appropriate.•Analysing findings to formulate a comprehensive assessment of a clearance subject’s character, attitudes, values, behaviour & circumstances.•Formulating a recommendation.

Content editing for Australian Passport Office project.

• Assist in the program management of Indonesia and Papua New Guinea development assistance programs;•Assist in the development of Australia’s revised State Action Plan to manage carbon emissions in international aviation;•Provide advice on curfew, noise and aviation emission related legislative requirements;•Provide advice on aviation environment issues;•Administer curfew Acts and Regulations for Sydney, Essendon Fields, Gold Coast and Adelaide airports, including:o maintaining the curfew duty roster and curfew dispensation management.o providing advice and information to the duty roster team.o preparing and submitting statutory and public reporting on curfew management.•Preparing noise permits for drone operations and aircraft;•Preparation of drafting instructions and regulatory amendments on aviation environment matters

- End to end process reviews to implement enhanced efficiency, risk, and governance- Technical writing in plain English of policy for compliance of online content - Technical writing in plain English of comprehensive instructions and training material for call centre and compliance staff- Technical writing in plain English of fraud detection methodology using SQL to interrogate data- Interpretation of policy and legislation into plain English- Data interrogation and analysis using SQL, Qlik, and Excel- Review and implementation of content compliance in accordance with policy and legislationNotable Achievements- I implemented the Net Promoter Score (NPS) methodology to gain insights into UX, service quality, and propose enhancements- I wrote online content for the jobactive site (links to content below), and revised the Conditions of Use into plain english

Short-term contract in response to NQld flooding.Validation of grant applications, investigating data integrity, and approving grant payments to customers. Independent management of workload to contribute effectively to overall team performance, while operating within legislative timeframes.

The APPVA is a not for profit ex service organisation (ESO) providing welfare and advocacy services to current and former serving members of the Australian Defence Force, and peacekeepers. I provide administrative assistance on an ad hoc basis, while working with seasoned Advocates to gain knowledge and understanding of how to operate as an Advocate.

In this role, I assisted in administering the Qld Synod insurance program in conjunction with appointed intermediary firm. This role encompassed below deductible ISR claim management, policy interpretation, advice to stakeholders, sourcing underwriting data, and arranging settlements for matters.

My responsibilities as a Rehabilitation Co-ordinator with the Department of Veterans Affairs included working with both current, and former serving members of the Australian Defence Force, in conjunction with specialist providers to structure Rehabilitation Plans to provide the client with services to best meet their medical, vocational, and psychosocial needs. This was an extremely satisfying role because the services provided made positive, tangible impact on the end user.

Ensured a seamless disengagement of Scheme Agents in NSW Workers Compensation.Minimise any adverse impact on the end users (the injured worker, and the employer). Maintain project timeframes, participate in regular service meetings with scheme agents, and operate as a conduit between customers / scheme agents and icare NSW.Completed a course in Human Centred Design through Huddle.

Case Manager with the Scheme Agent in the NSW Workers Compensation with the objective of achieving positive outcomes for injured workers.Case management of claims for injuries up to 30% whole person impairment (WPI). Portfolio of ~80 claims.Servicing of clients, case conferences with injured workers, employers, rehab providers, and medical professionals.

Working as an Account Manager on General Insurance lines for SME clients including abattoirs, race horse facilities, and light rail. Leading a team to service insurance programs, write new business, and achieve mutually beneficial customer and commercial outcomes.

Management of Australian insurance program for Puma Energy.Personally achieved immediate savings of ~ AUD 0.5M from personal accident portfolio review, with ongoing year on year savings.Policy management of local Workers Comp portfolio (22 policies across all jurisdictions, sans ACT), Motor Fleet, PI, Travel, Engineering.Global: Liability, ISR, Cargo Periodic gap analysis, reporting, and operational input. Contract/tender review & commentaryMergers & Acquisitions: review of insurance program, claims history, and due diligence documents.

Servicing customer claims of up to AUD2M.Large loss catastrophe domestic claim management, including 2009 Victorian bushfires, multiple flood events, and earthquake.Interpretation and application of GIO, AAMI, Resilium, Suncorp, Terry Sheer policies across multiple product lines such as home & contents, motor vehicle, commercial glass, and landlord.UAT and SME for rollout of claims management software (ClaimCentre).