Andrea Hanson Email and Phone Number

• Create and manage KPI reports such as Order fulfilment reports on our Database Management System for review • Set up and maintain a real-time digital inventory system to manage over 10,000 repair parts; create reports in our DBMS to track over 500 parts that need reordering on a weekly base; maintain a log of over 30,000 equipment that requires corrective and preventive maintenance • Manage capital purchase orders of $1,600,000 for hospital equipment purchase, working along with… Show more • Create and manage KPI reports such as Order fulfilment reports on our Database Management System for review • Set up and maintain a real-time digital inventory system to manage over 10,000 repair parts; create reports in our DBMS to track over 500 parts that need reordering on a weekly base; maintain a log of over 30,000 equipment that requires corrective and preventive maintenance • Manage capital purchase orders of $1,600,000 for hospital equipment purchase, working along with managers, purchasers, and vendors to ensure timely delivery• Work with Accounts payable and Finance departments to ensure the processing and closure of over 2000 invoices before the fiscal year end; create variance reports using excel for my manager and the department director’s review • Assist in developing Standard Operating Procedures for the department in preparation for the upcoming Peer Review from the Canadian Medical and Biological Engineering Society• Perform other administrative responsibilities including coordinating meetings for Biomed projects and capital purchases, payroll entry, updating staff schedules• Receive and distribute equipment deliveries to Biomedical department (Technicians/Technologists) Show less

● Provide critical administrative service support for 3 departments by processing important documents and maintaining employee database records using Electronic Patient Record (EPR) to create an efficient work environment● Manage schedules for 50+ team members by approving vacation requests and identifying conflicts to ensure appropriate coverage● Facilitate new and existing employee life-cycle transactions including, interdepartmental transfers, scheduling interviews, new employee… Show more ● Provide critical administrative service support for 3 departments by processing important documents and maintaining employee database records using Electronic Patient Record (EPR) to create an efficient work environment● Manage schedules for 50+ team members by approving vacation requests and identifying conflicts to ensure appropriate coverage● Facilitate new and existing employee life-cycle transactions including, interdepartmental transfers, scheduling interviews, new employee onboarding, orientation, and employee separations● Monitor payroll processing for 50 employees by reconciling and validating employee timesheets and resolving discrepancies using VIP Workforce Management to deliver timely and accurate reporting ● Coordinated appointments for discharged patients from 3 General Internal Medicine units, maximizing efficiency and utilization of resource● Maintain office equipment, organize supplies and manage inventory by building partnerships with vendors to reduce costs by 20%● Optimize workflow by prioritizing and delegating tasks to effectively accomplish goals and meet strict deadlines ● Used Microsoft Office Suite, such as Excel, Word, Excel and PowerPoint and Outlook to perform daily Show less

● Supported 3 departments by addressing maintenance issues, providing technical support, coordinating housekeeping, and organizing patient transportation to enhance employee satisfaction ratings● Admitted, transferred and discharged 10+ patients a day by following appropriate procedures while greeting and providing friendly, compassionate communication and directions to all visitors ● Oversaw daily operations by answering multi-line phone system, scheduling appointments and updating… Show more ● Supported 3 departments by addressing maintenance issues, providing technical support, coordinating housekeeping, and organizing patient transportation to enhance employee satisfaction ratings● Admitted, transferred and discharged 10+ patients a day by following appropriate procedures while greeting and providing friendly, compassionate communication and directions to all visitors ● Oversaw daily operations by answering multi-line phone system, scheduling appointments and updating confidential patient records using Electronic Patient Record (EPR) database● Increased hand-washing compliance from 60% to 90% by implementing new initiative to enhance community health and wellness Show less

● Dispatch driver's to work sites and created dispatch log of their hours and location worked● Responded to information requests from customers and internal stakeholders within 1 hours of receiving the request● Prepared invoices for accounts payable while effectively managing payroll and accounts payable● Organized physical files and digital records for easy updating and retrieval● Built client relationships by responding to inquiries, identifying and assessing clients' needs… Show more ● Dispatch driver's to work sites and created dispatch log of their hours and location worked● Responded to information requests from customers and internal stakeholders within 1 hours of receiving the request● Prepared invoices for accounts payable while effectively managing payroll and accounts payable● Organized physical files and digital records for easy updating and retrieval● Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to ensure satisfaction Show less

● Assisted 1+ sales representatives and alliance partners in the processing of orders to increase sales by 30%● Verified order details, clarified inaccuracies, and expedited packages to exceed customer expectations● Interacted 20+ with customers a day by solving problems and issues to improve customer retention ● Completed contract renewals and up sold company products and services● Provided sales representatives with high quality presentation packages to ensure their sales… Show more ● Assisted 1+ sales representatives and alliance partners in the processing of orders to increase sales by 30%● Verified order details, clarified inaccuracies, and expedited packages to exceed customer expectations● Interacted 20+ with customers a day by solving problems and issues to improve customer retention ● Completed contract renewals and up sold company products and services● Provided sales representatives with high quality presentation packages to ensure their sales pitches presented Allstream's new and existing products and services in the most effective manner Show less

• Communicated sales promotions to customers to grow average customer account size by 10%.• Prioritized daily workflows including all inbound calls quotes and sales-related inquiries.• Set up new accounts established customer credit and set up payment methods.• Managed and recorded all leads from outbound telephone marketing• Wrote sales contracts for orders obtained and submitted orders for processing.• Emphasized product features based on analysis of customers’ needs.•… Show more • Communicated sales promotions to customers to grow average customer account size by 10%.• Prioritized daily workflows including all inbound calls quotes and sales-related inquiries.• Set up new accounts established customer credit and set up payment methods.• Managed and recorded all leads from outbound telephone marketing• Wrote sales contracts for orders obtained and submitted orders for processing.• Emphasized product features based on analysis of customers’ needs.• Answered customers’ questions regarding products prices and availability.• Completed company leadership training program.• Maintained friendly and professional customer interactions at all times. Show less

● Managed the complete purchase order cycle from purchase request to invoice validation and product purchase order closing to ensure orders met tight timelines● Processed 15 - 25 customer orders a day, communicated order status updates, and expedited orders by acquiring necessary authorizations prior to initiating the expediting process ● Minimized order cycle time by 30% by ensuring all orders are submitted in a timely and efficient manner

Resolved 350+ inquiries a week to consistently achieve performance benchmarks in speed, accuracy and volume in a high-volume call centre setting• Received and answered customer inquiries regarding product, orders, pricing and other services offered• Processed, scheduled and executed customer orders for new and established customers• Correction of existing orders, including the cancellation of existing orders, review and follow up on open orders and orders that were delayed with… Show more Resolved 350+ inquiries a week to consistently achieve performance benchmarks in speed, accuracy and volume in a high-volume call centre setting• Received and answered customer inquiries regarding product, orders, pricing and other services offered• Processed, scheduled and executed customer orders for new and established customers• Correction of existing orders, including the cancellation of existing orders, review and follow up on open orders and orders that were delayed with provisioning department• Promoted Allstream's products and services to established and potential clients after each call• De-escalated angry clients by compiling customer feedback, repairing trust and locating resources to quickly provide appropriate solutions● Mentored 30+ employees, improving their skills and helping them advance within the company Negotiated with clients to resolve account delinquencies, earning client trust while maintaining company loyalty Show less