As Principal Artist, I work closely with clients to conceptualize, storyboard, prototype and design art commissions within project timelines.▪Understand the customer; develop creative solutions that delight and engage them▪Apply creative solutions to both artistic and technical challenges▪Support software engineering development through iterative updates to meet technical design requirements▪Guarantee quality of deliverables while supporting development schedules▪Maintain organized, layered files and asset storage▪Demonstrated talent and passion for developing outstanding graphic design and illustrations▪Outstanding traditional and digital illustration skillset, in addition the ability to communicate through comprehensive graphic design▪Strong understanding and implementation of the principles of art, graphics, design, illustration, color theory and the ability to prepare print work▪Ability to work and replicate effectively a variety of artistic styles (Realistic, Stylized, Paint-over Techniques)

As Client Service Coordinator, I was responsible for driving the flow of clients and pets through the hospital.▪Maximized the productivity of the veterinary medical team (in terms of numbers of clients and pets)▪Ensured good communication with associates and clients▪Coordinated the care of clients and pets in a happy, welcoming, friendly and efficient manner▪Influenced clients to return and refer their friends and families▪Accurately and consistently followed instructions delivered in an oral, written or diagram format▪Actively recruited new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team▪Maximized the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients▪Provided professional, efficient, and exceptional service at all times including - Encouraging hospital visits- Welcoming clients and pets- Ensuring that they are comfortable in the hospital- Educating them about their pet's health, wellness plans, preventative care and hospital services▪Assisted incoming clients by completing required documentation, entered pet information and history in computer, utilized proper collars and tags for identification, and ensured prompt service▪Assisted clients by providing necessary instructions, information and invoices, dispensing prescription items per veterinarian's instructions, selling retail products and scheduling future appointments▪Managed finances by maintaining accurate balances and utilized proper opening and closing procedures▪Consistently ensured the team provided the client with attentive, courteous, and informative service

In my roles as Customer Service Representative, I was directly responsible for proactively interacting with customers.▪Maintained store operations, ensured a positive store experience for other employees and customers▪Created a positive store atmosphere by smiling, greeting, and providing a pleasant, friendly experience▪Proactively engaged customers in sales conversations about Blockbuster products in and out of store▪Built customer relationships▪Resolved customer’s issues and demonstrates empathy for customer’s situations when needed▪Processed transactions quickly and without errors while utilizing the computerized POS ▪Completed both credit and cash transactions and maintained member accounts▪Ensured store appearance is in compliance with ongoing marketing programs, displayed products timely and appropriately▪Followed all policies related to member data, loss prevention procedures, and cash handling